At a Glance
- Tasks: Handle customer calls and emails, resolving queries with professionalism and empathy.
- Company: Join a supportive team at Charles & Ivy, where your contributions matter.
- Benefits: Earn £12.21 per hour, enjoy monthly bonuses, and 20 days annual leave.
- Other info: Enjoy a Monday to Friday schedule with no weekend work.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 12.21 - 12.21 £ per hour.
Charles & Ivy are looking for a friendly, organised, and motivated Customer Service Advisor to join our busy team.
This is a fast-paced role where you'll be handling inbound calls and assisting customers with queries relating to their orders, ensuring every customer receives a positive and professional experience.
Key Responsibilities
- Answer inbound customer calls and respond to email enquiries professionally and efficiently.
- Assist customers with order queries, deliveries, returns, and product information.
- Resolve customer issues promptly, escalating where necessary.
- Accurately update customer records and order information.
- Liaise with internal departments to ensure customer queries are resolved quickly.
- Maintain a high standard of customer service while managing multiple tasks in a busy environment.
- Ensure all customer interactions are handled with professionalism, empathy, and attention to detail.
What We're Looking For
- Previous customer service experience is essential.
- Excellent communication and listening skills.
- Strong attention to detail and accuracy.
- Good organisational and time management skills.
- Confident using computer systems and Microsoft Office.
- A positive, can-do attitude with the ability to work both independently and as part of a team.
- The ability to remain calm and professional in a fast-paced environment.
What We Offer
- Monthly bonus incentive scheme.
- 20 days annual leave plus bank holidays.
- Monday to Friday working hours – no weekends.
- On-site car parking.
- Supportive team environment.
- #J-18808-Ljbffr
Customer Service Advisor in Middleton employer: Charles & Ivy
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