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- Tasks: Manage customer bookings and provide exceptional service in a fast-paced automotive environment.
- Company: Top automotive retailer in the UK, committed to employee development and wellbeing.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Opportunities for career growth and training within a respected brand.
- Why this job: Join a supportive team and make a real impact on customer experiences.
- Qualifications: Experience as a Service Advisor with strong communication and customer service skills.
The predicted salary is between 32000 - 38000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst Newtownabbey Kia is seeking an experienced and customer‑focused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience. As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways. This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities:
- Managing customer bookings for MOTs, servicing, and repair work
- Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
- Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
- Handling a high volume of customer interactions across phone, email, and online booking platforms
- Keeping customers updated on progress, turnaround times, and any additional work required
- Maintaining accurate customer records and ensuring all systems are updated promptly
- Supporting junior team members and contributing to a positive, high‑performing service environment
Skills and experience required:
- Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
- Strong communication skills with the ability to build rapport quickly
- Confidence in explaining technical information in a clear and customer‑friendly way
- Experience using Kerridge/ADP or similar dealer management systems
- A proactive, organised approach with the ability to work independently and as part of a team
- A genuine passion for customer service and the automotive sector
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Senior service advisor in Newtownabbey employer: Charles Hurst
Contact Detail:
Charles Hurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior service advisor in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and their values, especially around customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to build rapport quickly with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your experience! Be ready to share specific examples from your past roles that highlight your ability to manage customer bookings and upsell services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fantastic team at Charles Hurst.
We think you need these skills to ace Senior service advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the automotive industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experience makes you the perfect fit for this role. Let us know what excites you about working with us at Charles Hurst.
Showcase Your Communication Skills: As a Senior Service Advisor, strong communication is key. In your application, demonstrate your ability to build rapport and explain technical information clearly. We love candidates who can connect with customers effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Charles Hurst
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around service processes and warranty coverage. Being able to explain technical information clearly will show that you're not just a people person, but also someone who understands the ins and outs of the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for customer service, which is key for a Senior Service Advisor role.
✨Practice Your Communication
Since strong communication skills are essential, practice explaining complex ideas in simple terms. You might even want to role-play with a friend to get comfortable with handling customer interactions, whether over the phone or face-to-face.
✨Be Ready to Lead
As a Senior Service Advisor, you'll be expected to support junior team members. Think about your leadership style and be prepared to discuss how you can contribute to a positive, high-performing service environment. Share any experiences where you've mentored or guided others.