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- Tasks: Assist customers with vehicle services and keep them informed throughout the process.
- Company: Join Charles Hurst, a leading automotive retailer in Northern Ireland.
- Benefits: Earn up to £35,000 with great perks like gym discounts and health insurance.
- Other info: Enjoy structured training and career progression in a supportive environment.
- Why this job: Be the friendly face of our busy service department and make a real difference.
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst is the largest automotive retailer in Northern Ireland, with dealerships across Belfast and beyond. Our aftersales departments are a key part of our business, looking after our customers long after they have purchased their vehicle. We are looking for Service Advisors to join our aftersales teams across the group. This role suits someone who enjoys working with people, staying organised and being at the centre of a busy department where no two days are the same. A Service Advisor is the link between our customers and our workshop, making sure customers are looked after and kept informed while their vehicle is with us.
What the job actually involves:
- Booking services, MOTs and repair work for customers
- Greeting customers and discussing the work required on their vehicle
- Keeping customers updated while their vehicle is in the workshop
- Liaising with technicians and the workshop to manage vehicle progress
- Managing phone calls, online bookings and customer enquiries
- Advising customers on service plans, warranty and additional work where appropriate
- Making sure customer and vehicle records are accurate and up to date
What we’re looking for:
- Good with people and easy to talk to
- Organised and able to manage a busy workload
- Professional, friendly and reliable
- Able to explain information clearly to customers
- A team player who works well with others
- Previous Service Advisor or customer service experience would be helpful but not essential
What matters: You don’t need to know everything on day one. What matters most is that you care about customers, stay organised and take responsibility for your work. If you communicate well, keep customers informed and stay on top of your workload, you will do very well in this role and can build a strong career within Charles Hurst.
What you’ll get:
- OTE up to £35,000
- Structured training and progression opportunities
- Generous annual leave that increases with service
- Enhanced family leave policies
- A long-term career opportunity within the Charles Hurst Group
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor - Charles Hurst Group in Belfast employer: Charles Hurst
Contact Detail:
Charles Hurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Charles Hurst Group in Belfast
✨Tip Number 1
Get to know the company! Research Charles Hurst Group and understand their values and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be the face of the company, so brush up on your communication techniques. Role-play with friends or family to get comfortable discussing vehicle services and handling customer queries.
✨Tip Number 3
Be organised! Create a system to manage your time and tasks effectively. This will not only help you in the role but also impress potential employers when they see how well you can juggle responsibilities during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Charles Hurst family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor - Charles Hurst Group in Belfast
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about connecting with customers, so showing that you’re approachable is key.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience you have, especially if it involves customer service or working in a busy environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you’ll need to use with our customers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the details about the role and our amazing benefits there too. We can’t wait to hear from you!
How to prepare for a job interview at Charles Hurst
✨Know the Company
Before your interview, take some time to research Charles Hurst Group. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Service Advisor, you'll be the link between customers and the workshop. Prepare examples of how you've successfully communicated with customers in the past. Highlight your ability to explain complex information clearly and your knack for keeping customers informed and satisfied.
✨Demonstrate Organisational Skills
The role requires managing a busy workload, so be ready to discuss how you stay organised. Share specific strategies or tools you use to keep track of tasks and ensure nothing falls through the cracks. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Service Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.