At a Glance
- Tasks: Assist customers with parts orders and provide exceptional service over the phone.
- Company: Join one of the UK's top automotive retailers with a vibrant team culture.
- Benefits: Competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Enjoy a supportive environment with excellent growth potential.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30534 - 35834 € per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst Parts Centre
Contract: Permanent, full-time OTE up to £33,834 (including £30,534 basic)
Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)
Join our diverse and dynamic team at Charles Hurst as a Senior Parts Advisor. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company. Our Parts Advisors enjoy a competitive salary, bonuses, and an industry-leading benefits package, which includes ample annual leave that increases with length of service, and access to our health and wellbeing platform Smart Health.
As part of our collaborative Parts family, you will receive dedicated support from team members to excel in this dynamic role. Working in this critical role, our Parts Advisors are key to the smooth running of our Dealership. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. We receive a high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload. This role will involve upselling parts and accessories, through inbound and outbound calls so we require a polite and professional individual, who is also capable of balancing a high workload. You must also be capable of liaising with all the departments in our dealership, including our Technician and Service teams.
Responsibilities:
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted.
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards.
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager.
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times.
Skills and Experience:
You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience. It would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance. Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential. You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders. You will be commercially astute, and a real results driven individual.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Senior Parts Advisor in Belfast employer: Charles Hurst
At Charles Hurst, we pride ourselves on being one of the UK's top automotive retailers, offering a vibrant work culture that values each employee's contributions. Our comprehensive benefits package, including competitive salaries, generous annual leave, and extensive health and wellbeing support, ensures that our team members thrive both personally and professionally. With a strong focus on career development and a collaborative environment, we empower our employees to reach their full potential while enjoying the dynamic atmosphere of our dealership.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parts Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with upselling parts and addressing customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our dynamic team at Charles Hurst.
We think you need these skills to ace Senior Parts Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for Parts:When writing your application, let us see your enthusiasm for the automotive industry. Share any relevant experience or knowledge you have about vehicle parts and accessories, as this will help you stand out as a candidate who truly understands the role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Parts Advisor position. Highlight your sales experience and any previous roles in customer service, especially if you've worked in a dealership before. We want to see how your skills align with what we're looking for!
Be Professional Yet Personable:Since you'll be the first point of contact for our customers, it's important to convey a friendly yet professional tone in your application. Use clear language and demonstrate your excellent communication skills, as these are key to providing exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our Talent Acquisition Team, who are eager to find the right fit for our dynamic team at Charles Hurst.
How to prepare for a job interview at Charles Hurst
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with the parts and accessories relevant to the brands the company represents. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice your telephone manner. Role-play common scenarios with a friend or family member to ensure you can handle inquiries and complaints professionally and courteously.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold products in the past. Think about specific situations where you influenced a customer’s decision. This will demonstrate your ability to drive sales and meet targets, which is crucial for this role.
✨Be Ready for Teamwork Questions
As you'll be liaising with various departments, be prepared to discuss your experience working in a team. Think of examples where you collaborated effectively with others, especially in high-pressure situations, to keep the dealership running smoothly.
