At a Glance
- Tasks: Assist customers with parts orders and provide expert advice on automotive products.
- Company: Join one of the UK's top automotive retailers with a vibrant team culture.
- Benefits: Competitive salary, generous leave, health benefits, and discounts on tech and gym memberships.
- Other info: We celebrate success and support your development with training and progression.
- Why this job: Kick-start your automotive career in a dynamic environment with great growth opportunities.
- Qualifications: Sales experience and strong communication skills; automotive knowledge is a plus.
The predicted salary is between 29444 - 33834 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract: Permanent, full-time
Salary: OTE £33,834. £29,444 basic plus bonus up to £3,000
Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)
Join our diverse and dynamic team at Belfast Renault as a Parts Advisor, and kick-start your Automotive career today. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company.
Responsibilities
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted.
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards.
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager.
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times.
Skills and Experience
- You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience.
- It would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance.
- Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential.
- You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders.
- You will be commercially astute, and a real results driven individual.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Advisor - Portadown Vauxhall in Belfast employer: Charles Hurst
At Charles Hurst Portadown Vauxhall, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are at the heart of our success. We offer a competitive salary with structured pay scales, generous annual leave, and extensive benefits that support both your career growth and personal wellbeing. Our inclusive work culture fosters development through manufacturer training and celebrates achievements, making it an ideal place for those looking to thrive in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Portadown Vauxhall in Belfast
✨Tip Number 1
Get to know the company inside out! Research Portadown Vauxhall and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be a natural communicator. Role-play with a friend or family member to get comfortable with discussing parts and handling customer queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Portadown Vauxhall. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor - Portadown Vauxhall in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Parts Advisor role. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, let your written application reflect your excellent communication skills. Use clear and concise language to demonstrate your ability to engage with customers effectively.
Highlight Your Automotive Knowledge:If you've got any automotive product expertise or experience in parts sales, make sure to showcase it! We love candidates who are passionate about the industry and can bring that knowledge to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Charles Hurst
✨Know Your Parts
Familiarise yourself with automotive parts and their functions. Being able to discuss specific parts and their applications will show your industry knowledge and enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've handled customer inquiries or complaints in the past. Highlighting your ability to provide exceptional service will resonate well, as this role heavily relies on customer interaction.
✨Demonstrate Sales Skills
Think of instances where you've successfully influenced a sale or negotiated a deal. This will showcase your sales acumen, which is crucial for a Parts Advisor position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
