At a Glance
- Tasks: Lead the Aftersales team to enhance customer satisfaction and drive performance improvements.
- Company: Top automotive retailer in the UK with a focus on people and innovation.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on customer service excellence.
- Qualifications: Experience in automotive aftersales, strong leadership, and a passion for customer service.
The predicted salary is between 30000 - 34000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
About the Role
As a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you’ll ensure our brand remains the first choice for tyre and vehicle servicing.
What You’ll Do
- Lead and support franchisees in achieving aftersales targets
- Implement and monitor service performance metrics (KPIs)
- Drive customer service excellence and satisfaction
- Identify and roll out best practices across locations
- Deliver training and coaching to aftersales teams
- Liaise with internal departments to support smooth operations
What We’re Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus)
- Strong leadership, coaching, and communication skills
- Analytical mindset with the ability to improve processes and results
- A customer‑first approach and passion for service excellence
- Willingness to travel across franchise locations as needed
- Full UK driving licence
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Health & Wellbeing: Eyecare vouchers to help cover vision care needs, Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, Dental insurance for everyday dental care and unexpected treatments, Optional critical illness cover for peace of mind during life’s most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, Free will writing services to help plan for the future, Flexible life assurance options and partner life assurance for added protection
- Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle, Travel insurance to help you explore with confidence, Access to home and technology vouchers, bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager employer: Charles Hurst
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