At a Glance
- Tasks: Lead the Aftersales team to enhance customer satisfaction and drive performance improvements.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Enjoy competitive salary, generous leave, health perks, and exclusive discounts.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in automotive aftersales and strong leadership abilities required.
The predicted salary is between 36000 - 60000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Aftersales Manager
Belfast Peugeot Charles Hurst
Permanent, Full-Time
Monday to Thursday, 08.00 to 17.30, Friday 08.00 to 17.00, Saturdays on rota 08.00 to 13.00
Salary: Competitive salary and bonus
An exciting opportunity has become available for a driven and talented leader to join our team as an Aftersales Manager for Charles Hurst Group.
Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.
As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.
About the Role
As a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you'll ensure our brand remains the first choice for tyre and vehicle servicing.
What You’ll Do
- Lead and support franchisees in achieving aftersales targets
- Implement and monitor service performance metrics (KPIs)
- Drive customer service excellence and satisfaction
- Identify and roll out best practices across locations
- Deliver training and coaching to aftersales teams
- Liaise with internal departments to support smooth operations
What We’re Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus)
- Strong leadership, coaching, and communication skills
- Analytical mindset with the ability to improve processes and results
- A customer-first approach and passion for service excellence
- Willingness to travel across franchise locations as needed
- Full UK driving licence
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Aftersales Manager in Belfast employer: Charles Hurst
As a BMW Motorrad Business Manager, you will thrive in a dynamic and innovative environment that prioritises employee development and customer satisfaction. Our company offers competitive salaries, comprehensive benefits, and a supportive work culture that encourages growth and collaboration, making it an exceptional place for those passionate about the motorcycle industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Charles Hurst. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with their focus on customer service excellence and team motivation.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for aftersales and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Aftersales Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Aftersales Manager role. Highlight your leadership and customer service achievements, as we want to see how you can drive performance improvement in our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about aftersales and how your background makes you the perfect fit for our team. Be sure to mention any relevant experience in the automotive industry.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements and metrics that demonstrate your impact. We love numbers, so if you’ve improved customer satisfaction scores or boosted sales, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Charles Hurst
✨Know Your Aftersales Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to aftersales management. Be ready to discuss how you've used metrics to drive customer satisfaction and improve service quality in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and coaching abilities. Think about times when you motivated a team or implemented best practices that led to improved performance. This will demonstrate your fit for the role as a leader in aftersales.
✨Emphasise Customer-Centricity
Since the role focuses on customer outcomes, be prepared to share specific instances where you prioritised customer service excellence. Discuss how you built long-lasting relationships with customers and how that impacted business results.
✨Research the Company Culture
Familiarise yourself with Charles Hurst Group's values and culture. Understanding their commitment to inclusivity and employee development will help you align your answers with what they value, making you a more attractive candidate.
