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- Tasks: Be the friendly face of our showroom, welcoming customers and ensuring a tidy environment.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive pay, enhanced holidays, and access to 24/7 health support.
- Why this job: Make a difference in customer experiences while working in a supportive team culture.
- Qualifications: Strong communication skills and a warm personality are essential; previous experience is a plus.
- Other info: Opportunities for career development and recognition through annual awards.
At Lookers Charles Hurst Vauxhall, we have a fantastic opportunity for a warm, empathetic, and enthusiastic individual to join our team as a Showroom Host. As a Showroom Host, you will be our customers' first point of contact and are crucial in providing Charles Hurst a world-class experience.
Our reception team, or as we sometimes like to call them, Showroom Hosts, are passionate about delivering first-class customer experiences and let their warm, friendly personality shine through during each customer interaction. If you enjoy going above and beyond for customers, then this is the right place for you!
- Being the first point of contact for our customers.
- Ensuring the dealership is kept tidy and well presented at all times and that customers are taken care of.
- Contributing to a happy, positive working and team environment.
- Assisting with general administrative duties in the dealership with accuracy and attention to detail.
- Customer-facing role with requirements to work over the phone and via email too.
- Always maintain the highest levels of professionalism.
You will be someone who has pride in high standards to keep our showroom tidy and always welcoming. Excellent communication skills will be your strength, and you will be able to demonstrate a successful blend of confidence and assertiveness when dealing with people. You will be warm, empathetic, and friendly and have an approachable and professional manner. Having experience working in a similar role with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important.
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity, and adoption leave
- For some roles, a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving licence check.
To be considered for this role, you will be redirected to and must complete the application process on our careers page. To start the process, click the Continue to Application below.
Showroom Host employer: Charles Hurst PLC
Contact Detail:
Charles Hurst PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
Familiarise yourself with the Lookers brand and their values. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on effective interaction with customers. Consider role-playing scenarios with friends or family to build confidence in handling various customer situations.
✨Tip Number 3
Showcase your organisational skills by preparing a plan for how you would keep the showroom tidy and welcoming. Being able to articulate your approach to maintaining a positive environment can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Lookers if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Showroom Host position.
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Showroom Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your warm, empathetic nature and enthusiasm for customer service. Use specific examples from your past experiences to demonstrate your ability to create a positive customer experience.
Highlight Relevant Experience: Make sure to include any previous roles that involved customer interaction or administrative duties. Emphasise your communication skills and ability to maintain a tidy and welcoming environment.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Charles Hurst PLC
✨Show Your Warmth
As a Showroom Host, your personality is key. Make sure to convey your warmth and friendliness during the interview. Practice smiling and using open body language to create a welcoming atmosphere.
✨Demonstrate Customer Focus
Prepare examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of customer service and are ready to provide a world-class experience.
✨Highlight Organisational Skills
Since the role involves various responsibilities, be ready to discuss how you manage your time and stay organised. Share specific strategies or tools you use to keep track of tasks and ensure everything runs smoothly.
✨Communicate Clearly
Excellent communication skills are crucial for this position. During the interview, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you handle communication over the phone and via email.
