Service Advisor

Overview Charles Hurst Motorrad BMW Hours: Mon to Thurs 08:30 to 17:30, Fri 08:30 to 17:00 and Sat 09:00 to 13:00 (1 in 4 on rota) £26,000 to £28,000 basic, plus bonus of £6,000 Charles Hurst Motorrad BMW are seeking a knowledgeable and customer-focused Service Advisor to join our motorcycle dealership. As the first point of contact for service customers, youll play a key role in ensuring a smooth and satisfying service experience. You will be responsible for scheduling service appointments, advising customers on necessary repairs and maintenance, and liaising between the customer and service technicians. Responsibilities Schedule service appointments and maintain an organized calendar. Understand and communicate technical motorcycle service and maintenance requirements to customers. Provide accurate estimates for service work and explain any additional services or repairs recommended by technicians. Act as a liaison between customers and the workshop, ensuring clear and timely updates on job status. Coordinate parts ordering and availability to ensure timely completion of services. Qualifications You must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems, this is not essential as full training will be provided You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and motorcycles! A full motorcycle licence would be advantageous but not essential About Us Charles Hurst / Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; – Enhanced holidays that increase with service – Critical illness cover after 2 years and Life Assurance – Smart Health – free access to support 24 hours a day, 365 days a year – Enhanced paid maternity, paternity and adoption leave – For some roles a company car and additional earning potential through commission or bonus. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.