At a Glance
- Tasks: Engage customers to boost retention and promote service plans for long-term value.
- Company: Top automotive retailer in the UK with a focus on people and growth.
- Benefits: Competitive pay, generous leave, and discounts on tech purchases.
- Other info: Flexible hours and excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Understanding of customer behaviour and aftersales profitability.
The predicted salary is between 12.71 - 12.71 £ per hour.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Contract Type: Permanent, Full Time
Hours: Flexible hours considered. 37.5 hours per week (ideally covering 4-5 days per week)
Salary: £12.71 per hour
Charles Hurst is seeking a commercially driven Retention Advisor to join our Head Office in Aftersales. This is a newly created role with a clear objective: increase customer retention and service plan penetration. This is an excellent opportunity for someone who understands aftersales profitability, customer behaviour, and the long-term value of retention.
Key Responsibilities
- Proactively contact Usedirect and existing customers to convert them onto service plans
- Re-engage lapsed customers and drive return-to-service retention
- Clearly explain the benefits of service plans, including cost certainty and manufacturer-trained technicians
- Achieve agreed monthly service plan targets, ensuring the role remains cost-neutral and profitable
- Work closely with Aftersales, Marketing, and Dealership teams to align messaging and offers
- Track performance, conversions, and customer outcomes using CRM and reporting tools
- Provide insight and feedback to Head Office on customer objections, trends, and opportunities
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Customer Retention Advisor TLNT1_NI in Belfast employer: Charles Hurst PLC
At Charles Hurst, we pride ourselves on being one of the UK's leading automotive retailers, where our people are at the heart of everything we do. Our Head Office in Aftersales offers a dynamic work environment with flexible hours, competitive salaries, and a comprehensive benefits package that supports both your professional growth and personal wellbeing. Join us to be part of a collaborative culture that values your contributions and provides ample opportunities for career advancement within a thriving industry.
