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- Tasks: Engage customers to boost retention and promote service plans for our automotive brand.
- Company: Top automotive retailer in the UK with a focus on people and culture.
- Benefits: Competitive pay, flexible hours, health perks, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and loyalty.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with great growth potential and a supportive environment.
The predicted salary is between 26000 - 39000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Contract Type: Permanent, Full Time
Hours: Flexible hours considered. 37.5 hours per week (ideally covering 4-5 days per week)
Salary: £12.50 per hour
Charles Hurst is seeking a commercially driven Retention Advisor to join our Head Office in Aftersales. This is a newly created role with a clear objective: increase customer retention and service plan penetration. This is an excellent opportunity for someone who understands aftersales profitability, customer behaviour, and the long-term value of retention.
Key Responsibilities
- Proactively contact Usedirect and existing customers to convert them onto service plans
- Re-engage lapsed customers and drive return-to-service retention
- Clearly explain the benefits of service plans, including cost certainty and manufacturer-trained technicians
- Achieve agreed monthly service plan targets, ensuring the role remains cost-neutral and profitable
- Work closely with Aftersales, Marketing, and Dealership teams to align messaging and offers
- Track performance, conversions, and customer outcomes using CRM and reporting tools
- Provide insight and feedback to Head Office on customer objections, trends, and opportunities
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Customer Retention Advisor in Belfast employer: Charles Hurst Ltd
Contact Detail:
Charles Hurst Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer retention. Think about how you can demonstrate your understanding of customer behaviour and aftersales profitability.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Retention Advisor in Belfast
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer retention shine through! We want to see how much you care about helping customers and driving their loyalty.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Retention Advisor. Highlight any relevant experience in aftersales or customer service, and don’t forget to mention your understanding of customer behaviour!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Charles Hurst Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Retention Advisor. Familiarise yourself with customer retention strategies, service plans, and how they benefit both the customer and the company. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Customer Retention Advisor, you'll need to communicate effectively with customers. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully engaged with customers or resolved issues to demonstrate your skills.
✨Align with Company Values
Research Charles Hurst and their commitment to customer service and employee wellbeing. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of increasing customer retention. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
