At a Glance
- Tasks: Lead the Aftersales team to enhance customer satisfaction and drive performance improvements.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Inclusive workplace with great career growth opportunities and a supportive culture.
- Why this job: Join a dynamic team and make a real impact in customer service excellence.
- Qualifications: Experience in automotive aftersales or service management with strong leadership skills.
The predicted salary is between 27900 - 34100 £ per year.
Belfast, Northern Ireland, United Kingdom
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
About the Role
As a key member of our operations team, you’ll work closely with stakeholders to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you’ll ensure our brand remains the first choice for tyre and vehicle servicing.
What You’ll Do
- Lead and support franchisees in achieving aftersales targets
- Implement and monitor service performance metrics (KPIs)
- Drive customer service excellence and satisfaction
- Identify and roll out best practices across locations
- Deliver training and coaching to aftersales teams
- Liaise with internal departments to support smooth operations
What We’re Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus)
- Strong leadership, coaching, and communication skills
- Analytical mindset with the ability to improve processes and results
- A customer-first approach and passion for service excellence
- Willingness to travel across franchise locations as needed
- Full UK driving licence
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Manager New Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
Charles Hurst Group is an exceptional employer, offering a vibrant and supportive work culture that prioritises customer experience and employee well-being. With competitive salaries, uncapped commission potential, and a range of benefits including enhanced family leave and comprehensive health insurance, we are committed to fostering employee growth and satisfaction in the heart of Belfast's automotive industry.
