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- Tasks: Manage customer bookings and provide exceptional service in a fast-paced automotive environment.
- Company: Join one of the UK's top automotive retailers with a supportive team culture.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Take your career to the next level while making a real impact on customer experiences.
- Qualifications: Experience as a Service Advisor with strong communication and customer service skills.
The predicted salary is between 32000 - 38000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst Newtownabbey Kia is seeking an experienced and customer‑focused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience. As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways. This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities:
- Managing customer bookings for MOTs, servicing, and repair work.
- Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services.
- Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes.
- Handling a high volume of customer interactions across phone, email, and online booking platforms.
- Keeping customers updated on progress, turnaround times, and any additional work required.
- Maintaining accurate customer records and ensuring all systems are updated promptly.
- Supporting junior team members and contributing to a positive, high‑performing service environment.
Skills and experience required:
- Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level.
- Strong communication skills with the ability to build rapport quickly.
- Confidence in explaining technical information in a clear and customer‑friendly way.
- A proactive, organised approach with the ability to work independently and as part of a team.
- A genuine passion for customer service and the automotive sector.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers.
- bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunities Employer: Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Senior service advisor New Newtownabbey, Northern Ireland, United Kingdom employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior service advisor New Newtownabbey, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Research Charles Hurst and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your customer service scenarios. As a Senior Service Advisor, you'll be dealing with customers all day. Think of examples from your past experiences where you went above and beyond to help someone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even get you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Senior service advisor New Newtownabbey, Northern Ireland, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the automotive industry and any customer service achievements that show you can thrive in a fast-paced environment like ours.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive sector. Share specific examples of how you've led teams or improved customer experiences in previous roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to explain technical information in a customer-friendly way.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around service and repair processes. Being able to discuss technical details confidently will show that you're not just a people person but also someone who understands the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. This position is all about delivering exceptional customer experiences, so be ready to share specific stories that highlight your ability to build rapport and resolve issues.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage bookings and coordinate with teams. Mention any tools or systems you’ve used to keep track of customer interactions and ensure smooth operations, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.