At a Glance
- Tasks: Manage customer bookings and provide expert advice on MOTs, repairs, and upselling services.
- Company: Join one of the UK's top automotive retailers with a supportive team culture.
- Benefits: Competitive salary, generous leave, health benefits, and discounts on tech and gym memberships.
- Other info: Enjoy excellent career development opportunities and a vibrant workplace culture.
- Why this job: Take your career to the next level in a fast-paced, customer-focused environment.
- Qualifications: Experience as a Service Advisor with strong communication and customer service skills.
The predicted salary is between 32000 - 38000 £ per year.
Location: Newtownabbey, Northern Ireland, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Contract Type: Permanent, Full Time
Salary: Basic Salary £32,000 per annum plus up to £6,000 bonus opportunity
Working Hours: Monday–Thursday 8am–5.30pm, Friday 8am–5pm, Saturday 9am–1pm on a rota basis
Charles Hurst Newtownabbey Kia is seeking an experienced and customer‑focused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience. As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways. This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities:
- Managing customer bookings for MOTs, servicing, and repair work
- Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
- Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
- Handling a high volume of customer interactions across phone, email, and online booking platforms
- Keeping customers updated on progress, turnaround times, and any additional work required
- Maintaining accurate customer records and ensuring all systems are updated promptly
- Supporting junior team members and contributing to a positive, high‑performing service environment
Skills and experience required:
- Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
- Strong communication skills with the ability to build rapport quickly
- Confidence in explaining technical information in a clear and customer‑friendly way
- A proactive, organised approach with the ability to work independently and as part of a team
- A genuine passion for customer service and the automotive sector
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Senior Aftersales Advisor – MOTs, Repairs & Upsell employer: Charles Hurst Group
At Charles Hurst Newtownabbey Kia, we pride ourselves on being a leading automotive retailer in the UK, offering a dynamic and supportive work environment that fosters employee growth and development. With competitive salaries, generous benefits, and a strong commitment to inclusivity, we empower our team members to excel in their roles while enjoying a fulfilling career in the automotive sector. Join us to be part of a passionate team that values exceptional customer service and celebrates success at every level.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Aftersales Advisor – MOTs, Repairs & Upsell
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to build rapport quickly with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your passion for the automotive industry! Be ready to discuss your experiences and how they relate to the role. Share specific examples of how you've delivered exceptional customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Charles Hurst. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Senior Aftersales Advisor – MOTs, Repairs & Upsell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Aftersales Advisor role. Highlight your experience in the automotive industry and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and the automotive sector. Tell us why you're excited about this opportunity and how you can contribute to our high-performing service environment.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've built rapport with customers in the past. We love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around MOTs, repairs, and upselling services. Familiarise yourself with common customer queries and the latest industry trends to show that you're not just a candidate, but a passionate expert.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your genuine passion for customer service, which is key for this role.
✨Practice Clear Communication
Since you'll be explaining technical information to customers, practice articulating complex ideas in simple terms. You might even want to role-play with a friend to ensure you can build rapport quickly and effectively during the interview.
✨Be Ready to Lead
As a Senior Service Advisor, you'll be expected to support junior team members. Prepare to discuss your leadership style and how you’ve motivated others in previous roles. Highlight any experience you have in training or mentoring, as this will show you're ready to take on the responsibility.
