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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a busy automotive environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Why this job: Join a friendly team and grow your career in the automotive industry.
- Qualifications: Experience in customer service and a passion for cars is essential.
- Other info: Opportunities for training and progression in a supportive workplace.
The predicted salary is between 29000 - 35000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Portadown Vauxhall
Contract Type: Permanent, Full Time
Salary: OTE up to £35,000. Basic Salary £29,000 per annum
Working Hours: Monday - Thursday 8am‑5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
Portadown Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience along with the team, allowing you to grow your career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and have potential for progression.
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily, telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while a customer’s car is in the workshop
- Maintaining accurate customer records and updating the system when any bookings are made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily, while explaining technical information clearly and concisely. Previous experience using Kerridge/ADP is an advantage, as is knowledge of other essential dealer systems. You will be a great team player but also be able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
- Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor Portadown, Northern Ireland, United Kingdom employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Portadown, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Research Portadown Vauxhall and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your passion for cars! Whether it's sharing your favourite models or discussing recent automotive trends, let your enthusiasm shine through. This can set you apart from other candidates who may not have the same level of interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Portadown Vauxhall. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor Portadown, Northern Ireland, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your previous roles and responsibilities. We appreciate when applicants can communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Hurst Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, the brands they represent, and what makes them one of the top automotive retailers in the UK. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. During the interview, practice clear and concise explanations of technical information. Use examples from your past experiences where you successfully built rapport with customers or resolved issues effectively.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer queries, and upselling. Think about scenarios you've faced in previous roles and how you handled them. Being able to discuss your experience with systems like Kerridge/ADP will also give you an edge.
✨Demonstrate Your Passion for Customer Service
The company values a first-class customer experience, so be ready to share your passion for delivering excellent service. Discuss what motivates you to go above and beyond for customers and how you ensure their needs are met, even in a busy environment.