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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a busy automotive environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Why this job: Join a friendly team and grow your career in the automotive industry while delivering excellent customer service.
- Qualifications: Experience in customer service and a passion for cars; previous automotive experience is a plus.
- Other info: Inclusive workplace with opportunities for training and career progression.
The predicted salary is between 29000 - 35000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Portadown Vauxhall
Contract Type: Permanent, Full Time
Salary: OTE up to £35,000. Basic Salary £29,000 per annum
Working Hours: Monday - Thursday 8am‑5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
Portadown Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience along with the team, allowing you to grow your career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and have potential for progression.
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily, telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while a customer’s car is in the workshop
- Maintaining accurate customer records and updating the system when any bookings are made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily, while explaining technical information clearly and concisely. Previous experience using Kerridge/ADP is an advantage, as is knowledge of other essential dealer systems. You will be a great team player but also be able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it, are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor New Portadown, Northern Ireland, United Kingdom employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor New Portadown, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Research Portadown Vauxhall and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Portadown Vauxhall. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor New Portadown, Northern Ireland, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: In your cover letter, be clear and concise about why you’re the perfect fit for our team. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so keep it simple and to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Charles Hurst Group
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising clear and concise explanations of technical information can also give you an edge during the interview.
✨Demonstrate Your Customer Service Passion
Highlight your passion for delivering a first-class customer experience. Think of specific instances where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in the automotive industry.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of a Service Advisor, such as booking services or managing customer records. Be ready to discuss your experience with dealer systems like Kerridge/ADP, and how you can contribute to the aftersales team’s success.