At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a supportive team culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Other info: Exciting opportunity for career progression in a dynamic workplace.
- Why this job: Gain valuable experience and skills while making a real impact in customer service.
- Qualifications: Organised, flexible, and ready to learn; no prior experience required.
The predicted salary is between 29000 - 29000 £ per year.
Newtownards, Northern Ireland, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, 12 Month FTC (Maternity Cover)
Salary: OTE up to £35,000. Basic Salary £29,000 per annum
Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
We’re on the lookout for a reliable and motivated person to join the team on a temporary maternity cover basis. It’s a great chance to step into an already established role and pick up some solid experience along the way. At Charles Hurst Newtownards, you’ll be part of a supportive, down-to-earth team where everyone pulls together and your effort doesn’t go unnoticed. You’ll have the opportunity to build your skills, take ownership of your role, and help us continue delivering a high level of service to our customers.
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Whether you’re getting back into work, looking to gain more experience, or just fancy a new challenge, this is a really good opportunity to get stuck in with a well‑run team. We’re looking for someone who’s organised, flexible, and ready to hit the ground running. In return, you’ll get a warm welcome, full support from the team, and a competitive bonus scheme. If this sounds like something you’d be interested in, we’d love to hear from you—apply today.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equality, Diversity & Inclusion:
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Service Advisor (Maternity Cover) Newtownards, Northern Ireland, United Kingdom employer: Charles Hurst Group
At Charles Hurst Newtownards, we pride ourselves on being one of the UK's top automotive retailers, where our people are our greatest asset. Our supportive work culture fosters teamwork and recognition, while our comprehensive benefits package, including competitive salaries, generous leave, and continuous training opportunities, ensures that you can thrive both personally and professionally. Join us for a rewarding experience in a dynamic environment that values your contributions and offers clear paths for career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Maternity Cover) Newtownards, Northern Ireland, United Kingdom
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Charles Hurst Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Charles Hurst Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Advisor (Maternity Cover) Newtownards, Northern Ireland, United Kingdom
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Charles Hurst Group.
How to prepare for a job interview at Charles Hurst Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Charles Hurst Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Charles Hurst Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
