At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join one of the UK's top automotive retailers with a supportive team culture.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Other info: Exciting progression opportunities and a warm, welcoming team await you!
- Why this job: Gain valuable experience and skills while making a real impact in customer service.
- Qualifications: Organised, flexible, and ready to learn in a dynamic role.
The predicted salary is between 29000 - 35000 £ per year.
Newtownards, Northern Ireland, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, 12 Month FTC (Maternity Cover)
Salary: OTE up to £35,000. Basic Salary £29,000 per annum
Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
We’re on the lookout for a reliable and motivated person to join the team on a temporary maternity cover basis. It’s a great chance to step into an already established role and pick up some solid experience along the way. At Charles Hurst Newtownards, you’ll be part of a supportive, down-to-earth team where everyone pulls together and your effort doesn’t go unnoticed. You’ll have the opportunity to build your skills, take ownership of your role, and help us continue delivering a high level of service to our customers.
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Whether you’re getting back into work, looking to gain more experience, or just fancy a new challenge, this is a really good opportunity to get stuck in with a well‑run team. We’re looking for someone who’s organised, flexible, and ready to hit the ground running. In return, you’ll get a warm welcome, full support from the team, and a competitive bonus scheme. If this sounds like something you’d be interested in, we’d love to hear from you—apply today.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equality, Diversity & Inclusion:
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Service Advisor (Maternity Cover) New Newtownards, Northern Ireland, United Kingdom employer: Charles Hurst Group
At Charles Hurst Newtownards, we pride ourselves on being one of the UK's top automotive retailers, where our people are our greatest asset. Our supportive work culture fosters teamwork and recognition, while our comprehensive benefits package, including competitive salaries, generous leave, and continuous training opportunities, ensures that you can thrive both personally and professionally. Join us for a rewarding experience in a role that offers not just a job, but a pathway to growth and development within a well-established team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Maternity Cover) New Newtownards, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Research Charles Hurst and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the Service Advisor role. Think about how you can demonstrate your organisational skills and customer service experience. We want to see you shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor (Maternity Cover) New Newtownards, Northern Ireland, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience you have in customer service or the automotive industry, and don’t forget to mention your organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re a great fit and how you can contribute to our supportive team.
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to communicate effectively, whether it’s through your writing style or by providing examples of past experiences where you’ve excelled in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Charles Hurst Group
✨Know the Company Inside Out
Before your interview, take some time to research Charles Hurst and their values. Understand their commitment to customer service and how they support their employees. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be dealing with customers daily. Prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve resolved issues or provided excellent service—these stories will impress your interviewers.
✨Be Ready to Discuss Upselling
Since part of the role involves advising customers on additional parts and services, come prepared with examples of how you've successfully upsold in the past. Highlight your ability to identify customer needs and suggest relevant solutions.
✨Demonstrate Your Organisational Skills
With a high volume of customers and bookings, organisation is key. Be ready to discuss how you manage your time and prioritise tasks. You might even want to share a specific system or method you use to stay organised in a busy environment.
