At a Glance
- Tasks: Assist customers with parts orders and provide exceptional service over the phone.
- Company: Top automotive retailer in the UK, representing 32 brands.
- Benefits: Competitive salary, bonuses, generous leave, and health support.
- Other info: Great opportunities for career development and a vibrant work culture.
- Why this job: Kick-start your automotive career in a dynamic and supportive team.
- Qualifications: Sales experience and strong communication skills preferred.
The predicted salary is between 29444 - 33834 £ per year.
Newtownards, Northern Ireland, United Kingdom
About the Company
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Job Details
- Contract: Permanent, full-time
- Salary: OTE £33,834. £29,444 basic plus bonus up to £3,000
- Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)
We are growing our parts team! Join our diverse and dynamic team at Newtownards Renault as a Parts Advisor, and kick‑start your Automotive career today. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company. Our Parts Advisors enjoy a competitive salary, bonuses, and an industry‑leading benefits package, which includes ample annual leave that increases with length of service, and access to our health and wellbeing platform Smart Health.
As part of our collaborative Parts family, you will receive dedicated support from team members to excel in this dynamic role. Working in this critical role, our Parts Advisors are key to the smooth running of our Dealership. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. We receive a high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload. This role will involve upselling parts and accessories, through inbound and outbound calls so we require a polite and professional individual, who is also capable of balancing a high workload. You must also be capable of liaising with all departments in our dealership, including our Technician and Service teams.
Responsibilities
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times
Skills and Experience
- Real go‑getter with heaps of industry knowledge and demonstrable sales or telesales experience
- Beneficial automotive product expertise as well as a good technical understanding of automotive maintenance (preferred)
- Previous experience working as a Parts Telesales Representative for a dealership (preferred but not essential)
- Natural communicator with an excellent telephone manner, adept at negotiating, persuading, and influencing key stakeholders
- Commercially astute, and a result‑driven individual
Benefits
Core Benefits- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunities & EEOLookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Employment Checks & ProbationIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Parts Advisor New Newtownards, Northern Ireland, United Kingdom employer: Charles Hurst Group
Join one of the UK's top automotive retailers in Newtownards, where we prioritise our people and their growth. As a Parts Advisor, you'll benefit from a competitive salary, generous annual leave, and a comprehensive rewards package that supports your wellbeing and career development. Our vibrant work culture fosters collaboration and success, making it an ideal environment for those eager to thrive in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor New Newtownards, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls as a Parts Advisor, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with upselling and addressing customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Newtownards Renault.
We think you need these skills to ace Parts Advisor New Newtownards, Northern Ireland, United Kingdom
Some tips for your application 🫡
Show Your Passion for Automotive:When you're writing your application, let your love for cars and the automotive industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being a Parts Advisor and helping customers find what they need.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight any relevant experience you have in sales or customer service, especially if it’s in the automotive sector. We appreciate when applicants take the time to connect their skills with what we’re looking for.
Be Professional Yet Approachable:Since you'll be the first point of contact for our customers, it's important to convey a friendly yet professional tone in your application. Use clear language and show that you can communicate effectively, as this is key to providing excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Parts
Familiarise yourself with common automotive parts and accessories. Being able to discuss specific products and their benefits will show your passion for the industry and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice your telephone manner. Role-play with a friend or family member to ensure you sound polite, professional, and confident when discussing parts and handling inquiries.
✨Showcase Your Sales Experience
Prepare examples from your past roles where you've successfully upsold products or handled customer complaints. Highlighting your sales skills and ability to manage a high workload will demonstrate that you're a great fit for the fast-paced environment.
✨Research the Company Culture
Take some time to understand the company's values and culture. Be ready to discuss how you align with their commitment to customer service and teamwork, as this will show that you're not just looking for any job, but a place where you can thrive.
