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For Companies At a Glance
- Tasks: Book services, advise customers, and manage appointments in a busy automotive environment.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Continuous training and progression opportunities in a supportive workplace.
- Why this job: Join a friendly team and grow your career in the exciting automotive industry.
- Qualifications: Experience in customer service and a passion for cars are essential.
The predicted salary is between 29000 - 35000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Portadown Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience along with the team, allowing you to grow your career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and have potential for progression.
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily, telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while a customer’s car is in the workshop
- Maintaining accurate customer records and updating the system when any bookings are made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily, while explaining technical information clearly and concisely. Previous experience using Kerridge/ADP is an advantage, as is knowledge of other essential dealer systems. You will be a great team player but also be able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Service Advisor Portadown, Northern Ireland, United Kingdom in Craigavon employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Portadown, Northern Ireland, United Kingdom in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Portadown Vauxhall and its values, so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local automotive events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining our team at Portadown Vauxhall. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor Portadown, Northern Ireland, United Kingdom in Craigavon
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We want to know how you can contribute to our team!
Be Clear and Concise: In your cover letter, be clear and concise about why you’re the perfect fit for this role. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Hurst Group
✨Know the Company Inside Out
Before your interview, take some time to research the automotive retailer. Understand their values, the brands they represent, and their commitment to customer service. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved conflicts. Practising clear and concise explanations of technical information will also demonstrate your ability to communicate effectively.
✨Prepare for Role-Specific Questions
Expect questions related to booking services, managing customer expectations, and upselling. Think about how you would handle a busy day with high call volumes and prepare scenarios that highlight your organisational skills and customer service expertise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training opportunities available, the team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.