At a Glance
- Tasks: Welcome customers and ensure a premium experience at our Drive Thru.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech.
- Other info: Enjoy a supportive, inclusive workplace with great career progression.
- Why this job: Be the face of Land Rover and make every customer feel valued.
- Qualifications: Confident, organised, and a safe driver with a full UK licence.
The predicted salary is between 27834 - 27834 € per year.
Belfast, Northern Ireland, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, Full Time
Hours: Monday–Friday, 8.30am–5.00pm (42 hours per week)
Salary: £27,834 per annum
Charles Hurst Belfast Land Rover is recruiting for a Drive Thru Host / Vehicle Coordinator — a unique role within the JLR brand. This is not a delivery driver position. Instead, you will be the first point of contact for every customer arriving on site, ensuring a seamless, premium experience from the moment they enter our Drive Thru. This role combines customer service, vehicle coordination, and front‑of‑house support, helping us deliver the exceptional standards expected of the Land Rover brand.
What you’ll be doing:
- Welcoming customers as they arrive into the JLR Drive Thru and providing a professional first impression
- Completing vehicle check‑ins, walking the car with the customer, and recording any damage on the job card
- Introducing customers to their Service Advisor and ensuring a smooth handover
- Moving vehicles between the Drive Thru, workshop, valet bay, and compounds as required
- Preparing vehicles for customer collection, ensuring they are positioned correctly and ready on time
- Supporting the service team with basic system input, job card updates, and vehicle status checks
- Maintaining the Drive Thru area to JLR brand standards
- Providing a calm, organised, customer‑focused presence throughout the day
What we’re looking for:
- Confident, friendly, and comfortable dealing with customers face‑to‑face
- Computer literate and able to update job cards and vehicle information accurately
- Strong organisational skills with the ability to prioritise in a busy environment
- A safe, responsible driver with the ability to manoeuvre a range of vehicles
- Someone who takes pride in presentation — both personal and vehicle standards
- A positive, proactive attitude and willingness to support the wider service team
- Full UK driving licence held for at least 2 years (insurance requirement)
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Vehicle Coordinator/ Drive Thru Host New Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
At Charles Hurst Belfast Land Rover, we pride ourselves on being a top automotive retailer in the UK, where our employees are our greatest asset. We offer a supportive work culture with competitive salaries, generous benefits, and ample opportunities for career progression, all within a vibrant Belfast location that fosters inclusivity and personal growth. Join us as a Drive Thru Host / Vehicle Coordinator and be part of a team dedicated to delivering exceptional customer experiences while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Coordinator/ Drive Thru Host New Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Research Charles Hurst and their values. When you walk in for your interview, show us that you understand what makes them tick and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! As a Drive Thru Host, you'll be the face of the brand. Role-play with a friend or family member to nail down your welcoming approach and ensure you leave a lasting impression.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks. We want to see how you can keep things running smoothly in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your enthusiasm for the role and highlights your relevant experience. We’re excited to see what you bring to the table!
We think you need these skills to ace Vehicle Coordinator/ Drive Thru Host New Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Land Rover brand. A friendly tone can make a great first impression.
Tailor Your Application:Make sure to tailor your application to the specific role of Drive Thru Host / Vehicle Coordinator. Highlight your customer service skills and any relevant experience that shows you can provide that premium experience we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Charles Hurst Group
✨Know the Brand Inside Out
Before your interview, make sure you research Land Rover and its values. Understand what sets them apart in the automotive industry and be ready to discuss how you can contribute to their premium customer experience.
✨Showcase Your Customer Service Skills
As a Drive Thru Host, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided exceptional customer service, highlighting your friendly and confident approach.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Think of times when you've successfully managed multiple tasks or prioritised effectively in a busy environment. Be ready to share these examples during your interview.
✨Dress to Impress
Presentation matters, especially in a premium brand setting. Dress smartly for your interview to reflect the standards expected at Land Rover. This shows that you take pride in your appearance and understand the importance of brand representation.
