At a Glance
- Tasks: Welcome customers and ensure a premium experience at our Drive Thru.
- Company: Join one of the UK's top automotive retailers with a focus on people.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech.
- Other info: Enjoy a supportive, inclusive environment with great career progression.
- Why this job: Be the face of Land Rover and make every customer feel valued.
- Qualifications: Confident, friendly, and organised with a full UK driving licence.
The predicted salary is between 27834 - 27834 € per year.
Belfast, Northern Ireland, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, Full Time
Hours: Monday–Friday, 8.30am–5.00pm (42 hours per week)
Salary: £27,834 per annum
Charles Hurst Belfast Land Rover is recruiting for a Drive Thru Host / Vehicle Coordinator — a unique role within the JLR brand. This is not a delivery driver position. Instead, you will be the first point of contact for every customer arriving on site, ensuring a seamless, premium experience from the moment they enter our Drive Thru. This role combines customer service, vehicle coordination, and front‑of‑house support, helping us deliver the exceptional standards expected of the Land Rover brand.
What you’ll be doing:
- Welcoming customers as they arrive into the JLR Drive Thru and providing a professional first impression
- Completing vehicle check‑ins, walking the car with the customer, and recording any damage on the job card
- Introducing customers to their Service Advisor and ensuring a smooth handover
- Moving vehicles between the Drive Thru, workshop, valet bay, and compounds as required
- Preparing vehicles for customer collection, ensuring they are positioned correctly and ready on time
- Supporting the service team with basic system input, job card updates, and vehicle status checks
- Maintaining the Drive Thru area to JLR brand standards
- Providing a calm, organised, customer‑focused presence throughout the day
What we’re looking for:
- Confident, friendly, and comfortable dealing with customers face‑to‑face
- Computer literate and able to update job cards and vehicle information accurately
- Strong organisational skills with the ability to prioritise in a busy environment
- A safe, responsible driver with the ability to manoeuvre a range of vehicles
- Someone who takes pride in presentation — both personal and vehicle standards
- A positive, proactive attitude and willingness to support the wider service team
- Full UK driving licence held for at least 2 years (insurance requirement)
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Vehicle Coordinator/ Drive Thru Host Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
At Charles Hurst Belfast Land Rover, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are truly valued as our greatest asset. With a commitment to career development and a comprehensive benefits package that includes competitive salaries, generous leave, and wellness support, we foster a positive and inclusive work culture that empowers our team members to thrive. Join us in delivering exceptional customer experiences in a dynamic environment that prioritises both professional growth and personal wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Coordinator/ Drive Thru Host Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Belfast Land Rover and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about how you can create a welcoming atmosphere. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks in a busy environment. This will demonstrate that you can handle the fast-paced nature of the Drive Thru Host role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Belfast Land Rover.
We think you need these skills to ace Vehicle Coordinator/ Drive Thru Host Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Land Rover brand.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention your customer service experience and any relevant driving skills that make you a great fit for the Drive Thru Host role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and focus on the key points that showcase your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about our company and the fantastic benefits we offer.
How to prepare for a job interview at Charles Hurst Group
✨Know the Brand Inside Out
Before your interview, make sure you research Land Rover and its values. Understand what makes their customer service exceptional and how they maintain their premium brand image. This will help you demonstrate your enthusiasm for the role and align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Drive Thru Host, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to remain calm and organised in busy situations, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so think of specific instances where you've successfully managed multiple tasks. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly, especially in a fast-paced environment.
✨Be Ready to Talk About Vehicle Handling
Since you'll be moving vehicles around, it's important to show that you're a safe and responsible driver. Be prepared to discuss your driving experience and any relevant qualifications. Mention your familiarity with different types of vehicles and how you ensure their safety while manoeuvring.
