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- Tasks: Book services and repairs, advise customers, and manage appointments in a busy dealership.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health insurance, and discounts on tech and gym memberships.
- Why this job: Join a friendly team, develop your skills, and make a real impact in customer service.
- Qualifications: Experience in automotive service roles and excellent communication skills.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 29000 - 35000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, Full Time
Salary: OTE up to £35,000. Basic Salary £29,000 per annum
Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
Belfast Citroen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunities: Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Service Advisor Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company! Research Belfast Citroen and their values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you’ll need to build rapport with customers and colleagues. Role-play common scenarios with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation about your passion for customer service and cars.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their automotive needs.
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the automotive industry and showcase your communication skills. We love seeing how your background fits with what we do!
Be Clear and Concise: In your written application, keep things clear and to the point. Use straightforward language to explain your experience and skills. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the company. Familiarise yourself with common customer queries and how to address them effectively.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key! Practice explaining technical information in simple terms. During the interview, demonstrate your ability to build rapport by engaging with the interviewer and showing genuine interest in their questions.
✨Prepare for Role-Play Scenarios
Expect to encounter role-play scenarios during the interview. Prepare by thinking about how you would handle difficult customer situations or upselling opportunities. This will showcase your problem-solving skills and customer service mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
