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- Tasks: Manage customer bookings and provide exceptional service in a fast-paced automotive environment.
- Company: Join one of the UK's top automotive retailers with a supportive team culture.
- Benefits: Competitive salary, generous leave, health benefits, and exclusive discounts.
- Why this job: Take your career to the next level while making a real impact on customer experiences.
- Qualifications: Experience as a Service Advisor with strong communication and customer service skills.
- Other info: Enjoy ongoing training and development opportunities in a dynamic workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we are committed to recognising the valuable contribution each person makes. That is why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Senior Service Advisor â Charles Hurst Belfast Land Rover
Contract Type: Permanent, Full Time
Salary: Basic Salary ÂŁ32,000 per annum plus up to ÂŁ6,000 bonus opportunity
Working Hours: MondayâThursday 8amâ5.30pm, Friday 8amâ5pm, Saturday 9amâ1pm on a rota basis
Charles Hurst Belfast Land Rover is seeking an experienced and customerâfocused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fastâpaced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience.
As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You will support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our inâhouse brand training and progression pathways. This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities
- Managing customer bookings for MOTs, servicing, and repair work
- Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
- Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
- Handling a high volume of customer interactions across phone, email, and online booking platforms
- Keeping customers updated on progress, turnaround times, and any additional work required
- Maintaining accurate customer records and ensuring all systems are updated promptly
- Supporting junior team members and contributing to a positive, highâperforming service environment
Skills and experience required
- Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
- Strong communication skills with the ability to build rapport quickly
- Confidence in explaining technical information in a clear and customerâfriendly way
- A proactive, organised approach with the ability to work independently and as part of a team
- A genuine passion for customer service and the automotive sector
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health â 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing
- MyView PayNow â access a portion of your pay as you earn, with features to stream, save, and track your money through a userâfriendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6âmonth probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Senior Service Advisor Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Service Advisor Belfast, Northern Ireland, United Kingdom
â¨Tip Number 1
Get to know the company inside out! Research Charles Hurst and their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to build rapport quickly with customers. Role-play common scenarios with a friend or family member to boost your confidence.
â¨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've excelled in customer service or led a team. This will help you stand out during interviews.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Charles Hurst.
We think you need these skills to ace Senior Service Advisor Belfast, Northern Ireland, United Kingdom
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the automotive industry and any customer service achievements. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Remember, we love a good story!
Show Off Your Communication Skills: As a Senior Service Advisor, strong communication is key. In your application, demonstrate your ability to explain technical information clearly and build rapport with customers. We want to see that you can connect with people!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just a few clicks and youâre done!
How to prepare for a job interview at Charles Hurst Group
â¨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding the brands and services offered by the company. Being able to discuss specific vehicles or service options will show that you're genuinely interested and knowledgeable.
â¨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role is all about creating a fantastic experience for clients.
â¨Practice Clear Communication
Since you'll be explaining technical information to customers, practice articulating complex ideas in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
â¨Demonstrate Team Spirit
This position involves working closely with others, so be ready to discuss how you've supported team members in previous roles. Highlight any leadership experiences or times when you contributed to a positive team environment.