At a Glance
- Tasks: Assist customers with parts orders and provide exceptional service over the phone.
- Company: Join one of the UK's top automotive retailers with a vibrant team culture.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Sales experience and strong communication skills; automotive knowledge is a plus.
The predicted salary is between 30534 - 35834 £ per year.
Belfast, Northern Ireland, United Kingdom
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract: Permanent, full-time OTE up to £33,834 (including £30,534 basic)
Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)
Join our diverse and dynamic team at Charles Hurst as a Senior Parts Advisor. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company. Our Parts Advisors enjoy a competitive salary, bonuses, and an industry-leading benefits package, which includes ample annual leave that increases with length of service, and access to our health and wellbeing platform Smart Health.
As part of our collaborative Parts family, you will receive dedicated support from team members to excel in this dynamic role. Working in this critical role, our Parts Advisors are key to the smooth running of our Dealership. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. We receive a high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload. This role will involve upselling parts and accessories, through inbound and outbound calls so we require a polite and professional individual, who is also capable of balancing a high workload. You must also be capable of liaising with all the departments in our dealership, including our Technician and Service teams.
Responsibilities
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times
Skills and Experience
- You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience.
- It would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance.
- Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential.
- You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders.
- You will be commercially astute, and a real results driven individual.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Senior Parts Advisor Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
At Charles Hurst, we pride ourselves on being one of the UK's top automotive retailers, offering a vibrant work culture that values each employee's contributions. Our Senior Parts Advisors benefit from competitive salaries, generous annual leave, and extensive career development opportunities, all within a supportive team environment in Belfast. With a commitment to employee wellbeing and a range of unique perks, including access to health services and financial wellbeing resources, we ensure our staff thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parts Advisor Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get used to upselling parts and accessories.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our dynamic team at Charles Hurst.
We think you need these skills to ace Senior Parts Advisor Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Parts Advisor role. Highlight your relevant experience in automotive parts and any sales or telesales skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Charles Hurst. Share your passion for the automotive industry and how your skills align with our needs.
Showcase Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent telephone manner in your application. We love candidates who can communicate clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Parts
Familiarise yourself with the automotive parts and accessories relevant to the role. Brush up on common queries customers might have and be ready to discuss how you can assist them effectively. This will show your passion for the industry and your readiness to provide excellent customer service.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice your telephone manner. Role-play with a friend or family member to simulate calls where you need to upsell parts. Focus on being polite, professional, and persuasive to demonstrate your ability to handle high workloads and customer interactions.
✨Showcase Your Sales Experience
Prepare examples from your past roles that highlight your sales or telesales experience. Be ready to discuss specific situations where you successfully upsold products or resolved customer complaints. This will help you stand out as a results-driven candidate who can thrive in a fast-paced environment.
✨Understand the Company Culture
Research Charles Hurst and their values. Be prepared to discuss how your personal values align with theirs, especially regarding teamwork and customer service. Showing that you understand and appreciate their commitment to employee wellbeing and development can set you apart from other candidates.
