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- Tasks: Engage and re-engage customers to boost retention and service plan penetration.
- Company: Leading automotive retailer in Belfast with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive salary, generous leave, health services, and financial wellbeing options.
- Why this job: Make a real difference in customer relationships and drive business success.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Permanent full-time role with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive retailer in Belfast is seeking a Retention Advisor to boost customer retention and service plan penetration. You will engage customers, re-engage lapsed customers, and align strategies with various teams to achieve monthly targets.
This permanent full-time role offers flexible hours and a competitive salary. Enjoy a range of benefits including generous leave, health services, and financial wellbeing options.
Retention & Aftersales Advisor – Service Plans in Belfast employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention & Aftersales Advisor – Service Plans in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align your skills with what they need.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience in customer engagement and retention can help boost their service plan penetration. Keep it concise and impactful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Retention & Aftersales Advisor – Service Plans in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention and service plans. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about boosting customer retention and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Retention Advisor, strong communication is key. In your application, highlight any experience you have in engaging with customers or working with teams. We want to see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Stuff
Before the interview, make sure you understand the automotive industry and the specific services offered by the retailer. Familiarise yourself with common customer retention strategies and service plans. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Retention Advisor, you'll need to engage and re-engage customers effectively. Prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or improved customer satisfaction – these stories will demonstrate your skills in action.
✨Align with Company Values
Research the company’s values and mission statement. During the interview, align your answers with these values to show that you’re a good cultural fit. This could be about teamwork, customer focus, or innovation – whatever resonates with the company’s ethos.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, monthly targets, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
