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For Companies At a Glance
- Tasks: Engage customers to boost retention and promote service plans.
- Company: Top automotive retailer in the UK with a focus on people.
- Benefits: Competitive pay, flexible hours, health perks, and career growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Understanding of customer behaviour and aftersales profitability.
- Other info: Inclusive workplace with excellent support for personal and professional development.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Belfast, Northern Ireland, United Kingdom
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Contract Type: Permanent, Full Time
Hours: Flexible hours considered. 37.5 hours per week (ideally covering 4-5 days per week)
Salary: ÂŁ12.50 per hour
Role Summary
We are seeking a commercially driven Retention Advisor to join our Head Office in Aftersales. This is a newly created role with a clear objective: increase customer retention and service plan penetration. This is an excellent opportunity for someone who understands aftersales profitability, customer behaviour, and the long‑term value of retention.
Key Responsibilities
- Proactively contact Usedirect and existing customers to convert them onto service plans
- Re‑engage lapsed customers and drive return‑to‑service retention
- Clearly explain the benefits of service plans, including cost certainty and manufacturer‑trained technicians
- Achieve agreed monthly service plan targets, ensuring the role remains cost‑neutral and profitable
- Work closely with Aftersales, Marketing, and Dealership teams to align messaging and offers
- Track performance, conversions, and customer outcomes using CRM and reporting tools
- Provide insight and feedback to Head Office on customer objections, trends, and opportunities
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunities & Data Privacy
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes for which we use it, who we may share it with, and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please read our Privacy Notice so that you understand how we may collect and use your data.
Customer Retention Advisor Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Advisor Belfast, Northern Ireland, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Retention Advisor role. Highlight your understanding of customer behaviour and retention strategies to impress during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Charles Hurst.
We think you need these skills to ace Customer Retention Advisor Belfast, Northern Ireland, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Retention Advisor role. Highlight your experience in customer service and retention strategies, as this will show us you understand what we're looking for.
Show Your Passion: Let your enthusiasm for the automotive industry shine through in your application. We want to see that you're genuinely interested in helping customers and improving their experience with our services.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charles Hurst Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Retention Advisor. Familiarise yourself with customer retention strategies, service plans, and how they impact profitability. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Retention Advisor, you'll need to explain benefits clearly to customers. During the interview, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you've successfully communicated complex information to customers or colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer handling abilities. Think of situations where you've had to re-engage lapsed customers or overcome objections. Prepare specific examples that highlight your approach and the positive outcomes.
✨Align with Company Values
Research the company’s values and culture. Be ready to discuss how your personal values align with theirs, especially regarding customer service and teamwork. Showing that you fit into their culture can set you apart from other candidates.
