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- Tasks: Support Service Advisors and enhance customer service in a dynamic automotive environment.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salary, enhanced holidays, and access to health support 24/7.
- Why this job: Be part of a friendly team focused on exceptional customer experiences and career growth.
- Qualifications: Experience in the automotive industry and strong leadership skills are essential.
- Other info: Opportunity for career development with manufacturer training and annual awards.
The predicted salary is between 24000 - 33600 £ per year.
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OTE GBP £37,200.00/Yr
Overview
Belfast Specialist Car Division
Contract Type: Permanent, full-time
Salary: £30,000 plus bonus potential of £7,200 per annum
Working hours: Monday to Thursday 08:00 to 17:30, Friday 08:00-17:00 + Saturday morning on a rota 9am-1pm (1 in 4)
Here at Belfast Specialist, we are delighted to be recruiting for a new role of an Assistant Service Manager. We\’re looking to find a hard-working and talented individual who is enthusiastic about change and continuous improvement to join us on our exciting journey!
Reporting directly to our amazing Service Manager, David Ritchie, you will be responsible for supporting our Service Advisors and helping to develop the team. Through your guidance, they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced or when they need help or advice with the upkeep of their vehicle.
Our service team really are at the heart of ensuring our world-class service is delivered, so it\’s crucial we acknowledge our customers, respond quickly, and aim to get the service right first time and every time.
- Provide guidance, training, and appraisals to each of the Service Advisors to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience.
- Liaise with the Aftersales Manager to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary.
- Support your line manager with organising departmental forecasts and reports in a clear and timely manner.
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner. Experience working in a similar role in the automotive industry with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important.
This is the perfect opportunity for someone who loves working as part of a friendly team and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid driving license.
Why join us as an Assistant Service Manager?
- Excellent and rare opportunity to join the management team in Specialist Car Division.
- Would be the next step for a current excellent Senior Service Advisor or Workshop Controller.
- Ideally suited to candidates with VAG or Mercedes experience.
About us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility, and commitment of our people so we offer an industry-leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service.
- Eligibility to join one of our car schemes.
- Critical illness cover after 2 years and Life Assurance.
- Smart Health – free access to support 24 hours a day, 365 days a year.
- Enhanced paid maternity, paternity, and adoption leave.
- For some roles, a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
So? What are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving license check. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Motor Vehicle Manufacturing
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Assistant Service Manager employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially regarding customer service and management practices. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with current or former employees of Lookers or similar companies. They can provide valuable insights into the company culture and expectations for the Assistant Service Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership and communication skills. Be ready to discuss how you've successfully managed teams or improved customer satisfaction in previous roles, as these are key aspects of the job.
✨Tip Number 4
Research the VAG or Mercedes brands if you have experience with them. Understanding their specific service protocols and customer expectations can set you apart from other candidates and show your readiness for the role.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles that involved leadership or customer service. Use keywords from the job description to demonstrate your fit for the Assistant Service Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous positions, aligning with the responsibilities outlined in the job description.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership and communication skills. Provide examples of how you've trained or guided team members, as this is crucial for the Assistant Service Manager role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Charles Hurst Group
✨Show Your Leadership Skills
As an Assistant Service Manager, you'll be guiding a team of Service Advisors. Be prepared to discuss your previous leadership experiences and how you've successfully motivated and developed team members in the past.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Think of examples where you've gone above and beyond for customers or turned a challenging situation into a positive experience. This will show your commitment to exceptional service.
✨Know the Company and Industry
Research Lookers and the automotive industry, especially regarding VAG or Mercedes vehicles. Understanding their values and how they operate will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Prepare scenarios from your past work where you had to make quick decisions or manage conflicts effectively.
