Aftersales Manager, Belfast Peugeot Charles Hurst
Location: Belfast, Northern Ireland, United Kingdom
Employment Type: Permanent, Full‑Time Hours: Monday to Thursday, 08:00 to 17:30; Friday 08:00 to 17:00; Saturdays on rota 08:00 to 13:00
Salary: Competitive with bonus potential
What You’ll Do
- Lead and support franchisees in achieving aftersales targets
- Implement and monitor service performance metrics (KPIs)
- Drive customer service excellence and satisfaction
- Identify and roll out best practices across locations
- Deliver training and coaching to aftersales teams
- Liaise with internal departments to support smooth operations
What We’re Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus)
- Strong leadership, coaching, and communication skills
- Analytical mindset with the ability to improve processes and results
- A customer‑first approach and passion for service excellence
- Willingness to travel across franchise locations as needed
- Full UK driving licence
Core Benefits
- Competitive salary with structured pay scales and progression opportunities
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We celebrate and encourage success at all levels.
Charles Hurst is an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowering our people to bring their whole selves to work and reach their full potential.
Aftersales Manager New Belfast, Northern Ireland, United Kingdom employer: Charles Hurst Group
Charles Hurst Group is an exceptional employer, offering a vibrant and supportive work culture that prioritises customer experience and employee well-being. With competitive salaries, uncapped commission potential, and a range of benefits including enhanced family leave and comprehensive health insurance, we are committed to fostering employee growth and satisfaction in the heart of Belfast's automotive industry.
