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- Tasks: Lead a dynamic aftersales team, ensuring top-notch customer service and performance.
- Company: Join Charles Hurst Group Ltd, a leading UK employer in the automotive industry.
- Benefits: Enjoy 30 days holiday, competitive salary, company car, and various employee discounts.
- Why this job: Be part of a supportive culture that celebrates success and offers career development opportunities.
- Qualifications: Franchised dealership experience is essential; service team experience preferred but not mandatory.
- Other info: Flexible working hours with a focus on work-life balance and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
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Aftersales Manager – Newtownabbey Toyota
Full time, Permanent
Hours: Monday-Friday 8am-6pm, with Saturday mornings on rota basis
Competitive Salary with bonus potential
We are now looking for a highly driven and ambitious Aftersales Manager to join our aftersales management team at Newtownabbey Toyota
As an Aftersales Manager, you\’ll be managing a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met whilst also acting as a role model for customer service excellence for the team, always leading by example.
You\’ll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to continue to do so too. You will be reporting into the Luke Mcready and be responsible for your team members including Service Advisors and Technicians. From the day to day running of the Workshop, managing the Technicians to achieve maximum productivity, making sure that the Service Advisors are very customer focused to achieve first-class customer care whilst ensuring a consistently high level of performance is met.
This is a truly exciting opportunity to work with one of the top UK employers and collaborate with one of the world’s leading car manufacturers.
Necessary Skills
- First-Class leadership skills & the ability to coach and develop an aftersales team.
- Excellent communication, interpersonal and negotiation skills.
- Be able to build and maintain a rapport with colleagues, customers and external providers.
- Highly organised & process driven with the ability to adapt and manage workloads.
- Be able to identify opportunity to strategically develop the business.
- Have a real desire to succeed and a need to exceed targets!
Charles Hurst recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, plus;
- Holiday Entitlement of 30 Days, which increases with Service.
- Critical illness cover and Life Assurance (2 years plus)
- Company Car
- Company Pension
- Bonus Scheme
- Employee Discount
- Retail Discounts, saving on Shopping, Gym membership, dining out & more.
- Car Benefit Scheme, Cycle to Work, Technology Schemes & More…
- Smart Health – Free & quicker access to support 24 hours a day, 365 days a year, including GP’s & Prescriptions.
- Enhanced paid maternity, paternity and adoption leave.
- & much more.
Franchised dealership experience is essential with Volvo experience being an advantage but not a prerequisite to be successful. We look to seek any individual that has the right qualities, attributes and attitude to deliver on a consistent basis. This individual does not need Service Manager experience but to have worked within a service team or environment.
At Lookers, we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing
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Aftersales Manager employer: Charles Hurst Group
Contact Detail:
Charles Hurst Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially in aftersales services. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and relevant in the field.
✨Tip Number 2
Network with current or former employees of Charles Hurst Group Ltd. They can provide valuable insights into the company culture and expectations for the Aftersales Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive performance in a service environment. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Research the customer service philosophy of Charles Hurst Group Ltd. Understanding their approach will allow you to align your answers during the interview with their values, showing that you're a great fit for their team.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management and leadership. Emphasise any specific achievements that demonstrate your ability to manage a team and improve customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention how your skills align with the job requirements, particularly your leadership abilities and customer service focus.
Highlight Relevant Skills: In your application, clearly outline your communication, organisational, and negotiation skills. Provide examples of how you've successfully built relationships with customers and colleagues in previous roles.
Showcase Your Achievements: Include specific metrics or examples of how you have exceeded targets or improved performance in past positions. This will help demonstrate your capability to succeed in the Aftersales Manager role.
How to prepare for a job interview at Charles Hurst Group
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and motivating others to achieve high performance.
✨Emphasise Customer Service Excellence
This role requires a strong focus on customer service. Be ready to discuss how you've built meaningful relationships with customers and how you ensure your team delivers first-class service consistently.
✨Demonstrate Organisational Skills
The job demands a highly organised individual. Share specific instances where you've managed workloads effectively, adapted to changing priorities, and maintained high levels of productivity within a busy environment.
✨Prepare for Strategic Discussions
You'll need to identify opportunities for business development. Think about how you've previously contributed to strategic growth in your past roles and be prepared to discuss your ideas on how to enhance the aftersales department.
