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- Tasks: Book services, greet customers, and keep them updated on their vehicle's progress.
- Company: Join the largest automotive retailer in Northern Ireland with a focus on people.
- Benefits: OTE up to £35,000, generous leave, and discounts on tech and vehicles.
- Other info: Structured training and career progression opportunities await you!
- Why this job: Be the vital link between customers and our workshop in a dynamic environment.
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 29000 - 35000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst is the largest automotive retailer in Northern Ireland, with dealerships across Belfast and beyond. Our aftersales departments are a key part of our business, looking after our customers long after they have purchased their vehicle. We are looking for Service Advisors to join our aftersales teams across the group. This role suits someone who enjoys working with people, staying organised and being at the centre of a busy department where no two days are the same.
A Service Advisor is the link between our customers and our workshop, making sure customers are looked after and kept informed while their vehicle is with us.
What The Job Actually Involves:- Booking services, MOTs and repair work for customers
- Greeting customers and discussing the work required on their vehicle
- Keeping customers updated while their vehicle is in the workshop
- Liaising with technicians and the workshop to manage vehicle progress
- Managing phone calls, online bookings and customer enquiries
- Advising customers on service plans, warranty and additional work where appropriate
- Making sure customer and vehicle records are accurate and up to date
- Good with people and easy to talk to
- Organised and able to manage a busy workload
- Professional, friendly and reliable
- Able to explain information clearly to customers
- A team player who works well with others
- Previous Service Advisor or customer service experience would be helpful but not essential
You don’t need to know everything on day one. What matters most is that you care about customers, stay organised and take responsibility for your work. If you communicate well, keep customers informed and stay on top of your workload, you will do very well in this role and can build a strong career within Charles Hurst.
What You’ll Get:- OTE up to £35,000
- Structured training and progression opportunities
- Generous annual leave that increases with service
- Enhanced family leave policies
- A long-term career opportunity within the Charles Hurst Group
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Service Advisor - Charles Hurst Group employer: Charles Hurst Group Ltd
Contact Detail:
Charles Hurst Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Charles Hurst Group
✨Tip Number 1
Get to know the company! Research Charles Hurst Group and understand their values and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be the face of the company, so brush up on your communication techniques. Role-play with a friend or family member to get comfortable discussing customer needs and explaining services clearly.
✨Tip Number 3
Be proactive! Don’t just wait for the interview to showcase your skills. Reach out to current employees on LinkedIn, ask them about their experiences, and gather insights that can help you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Charles Hurst family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor - Charles Hurst Group
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're the right fit for our team.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience you have, especially in customer service. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits package there.
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know the Company
Before your interview, take some time to research Charles Hurst Group. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be the link between customers and the workshop. Prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Highlighting your ability to connect with people will make you stand out.
✨Demonstrate Organisational Skills
The role requires managing a busy workload, so be ready to discuss how you stay organised. Bring up specific tools or methods you use to keep track of tasks and appointments. This will reassure the interviewers that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Service Advisor. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.