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For Companies At a Glance
- Tasks: Assist customers with bookings and provide top-notch service in a fast-paced environment.
- Company: Join Charles Hurst Belfast Vauxhall, a leading name in the automotive industry.
- Benefits: Enjoy a competitive salary, bonuses, and continuous training opportunities.
- Why this job: Be part of a friendly team, develop your skills, and enjoy career progression.
- Qualifications: Previous experience in customer service or the automotive industry is preferred.
- Other info: Flexible working hours and a supportive work culture await you!
The predicted salary is between 24000 - 32000 £ per year.
Overview
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Charles Hurst Aston Martin
Contract Type: Permanent, Full Time
Salary: OTE up to £35,000. Basic Salary £29,000 per annum
Working Hours: Monday – Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis
Aston Martin Charles Hurst is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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Service Advisor employer: Charles Hurst Group Ltd
Contact Detail:
Charles Hurst Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by Charles Hurst. Understanding their specific offerings and customer service philosophy will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your communication skills and ability to build rapport. Prepare examples from your past experiences where you successfully managed customer interactions, as this is crucial for a Service Advisor role.
✨Tip Number 3
Research common challenges faced by Service Advisors in the automotive sector. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Charles Hurst if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a Service Advisor or similar positions, showcasing your communication skills and ability to manage customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and cars. Mention specific experiences where you successfully handled customer queries or resolved issues, demonstrating your suitability for the role at Charles Hurst Belfast Vauxhall.
Highlight Relevant Skills: In your application, focus on key skills such as effective communication, teamwork, and technical knowledge of automotive systems. If you have experience with Kerridge or ADP, be sure to mention it, as this could set you apart from other candidates.
Show Enthusiasm for the Role: Convey your enthusiasm for the Service Advisor position and the opportunity to work with Charles Hurst. Express your eagerness to contribute to their aftersales team and your commitment to providing exceptional customer service.
How to prepare for a job interview at Charles Hurst Group Ltd
✨Show Your Customer Service Skills
As a Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your commitment to customer satisfaction.
✨Know the Company and Its Values
Research Charles Hurst Belfast Vauxhall and understand their mission, values, and the services they offer. Being able to articulate why you want to work for them and how you align with their values will set you apart from other candidates.
✨Prepare for Technical Questions
While you may not need to be a mechanic, having a basic understanding of automotive terminology and processes can be beneficial. Be ready to discuss any relevant experience you have with dealer systems like Kerridge or ADP, as this could give you an edge.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work well in a team while also showcasing your initiative. Share examples of how you've collaborated with colleagues in the past and instances where you took the lead on a project or task to improve service delivery.
