At a Glance
- Tasks: Book services and repairs, ensuring a seamless customer experience.
- Company: Join Charles Hurst Group Ltd, a top automotive retailer in the UK.
- Benefits: OTE up to £32,000, generous leave, health perks, and career development.
- Other info: Enjoy a supportive and inclusive work environment with excellent growth opportunities.
- Why this job: Be part of a dynamic team delivering first-class customer service in the automotive industry.
- Qualifications: Experience in automotive customer service and strong communication skills required.
The predicted salary is between 24000 - 32000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Dundonald Hyundai
Employment Details
- Contract Type: Permanent, full-time
- Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
- Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
Dundonald Hyundai is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Byond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Background Checks
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Privacy Notice
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor in Dundonald employer: Charles Hurst Group Ltd
Charles Hurst Group Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and career growth. With competitive salaries, generous annual leave, and comprehensive health benefits, employees are supported both professionally and personally. Located in Belfast Dundonald, the company fosters a collaborative environment where Service Advisors can thrive, ensuring a rewarding experience for those passionate about delivering outstanding customer service in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Dundonald
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst Group Ltd and their values. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your previous experience in automotive customer service.
✨Tip Number 3
Show off your personality! As a Service Advisor, being warm and approachable is key. During your interview, let your enthusiasm shine through. Share stories that highlight your passion for delivering excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Advisor in Dundonald
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service, especially in the automotive industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and your enthusiasm for the automotive sector. Let us know why you’re the perfect fit for our team.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see that you can explain technical details in an easy-to-understand way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Service Advisor role thoroughly. Familiarise yourself with the responsibilities like booking MOTs and advising customers on warranty cover. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Service Advisor, excellent communication is key. Practice explaining technical information in simple terms, as you might need to do this during the interview. Think of examples from your past experience where you successfully communicated with customers or resolved issues.
✨Prepare for Customer Scenarios
Expect situational questions about handling customer interactions. Prepare by thinking of specific instances where you prioritised customer needs or managed a high volume of queries. This will demonstrate your ability to provide a first-class customer experience.
✨Highlight Your Team Spirit
Being a strong team player is essential for this role. Be ready to discuss how you've collaborated with others in previous jobs. Share examples of how you contributed to a positive team environment or took initiative when needed, showing that you can work well both independently and as part of a team.
