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- Tasks: Assist customers with bookings and provide top-notch service in a dynamic automotive environment.
- Company: Join Charles Hurst Group, a leading UK automotive retailer with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible hours, and perks like gym discounts and health insurance.
- Why this job: Be part of a supportive team that values your growth and offers exciting career progression.
- Qualifications: Previous experience in customer service or the automotive industry is preferred.
- Other info: This role includes continuous training and a friendly work culture focused on success.
The predicted salary is between 28000 - 34000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Senior Service Advisor – Charles Hurst Belfast Land Rover
Contract Type: Permanent, Full Time
Salary: Basic Salary £32,000 per annum plus up to £6,000 bonus opportunity
Working Hours: Monday–Thursday 8am–5.30pm, Friday 8am–5pm, Saturday 9am–1pm on a rota basis
Charles Hurst Belfast Land Rover is seeking an experienced and customer‑focused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience.
As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways.
This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities
- Managing customer bookings for MOTs, servicing, and repair work
- Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
- Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
- Handling a high volume of customer interactions across phone, email, and online booking platforms
- Keeping customers updated on progress, turnaround times, and any additional work required
- Maintaining accurate customer records and ensuring all systems are updated promptly
- Supporting junior team members and contributing to a positive, high‑performing service environment
Skills and Experience Required
- Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
- Strong communication skills with the ability to build rapport quickly
- Confidence in explaining technical information in a clear and customer‑friendly way
- Experience using Kerridge/ADP or similar dealer management systems
- A proactive, organised approach with the ability to work independently and as part of a team
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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Senior Service Advisor employer: Charles Hurst Group Ltd
Contact Detail:
Charles Hurst Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by Charles Hurst Toyota Belfast. Understanding their customer service philosophy and the types of vehicles they handle will help you tailor your conversations during interviews.
✨Tip Number 2
Brush up on your knowledge of automotive terminology and common customer queries related to aftersales services. Being able to speak confidently about these topics will demonstrate your expertise and passion for the role.
✨Tip Number 3
Network with current or former employees of Charles Hurst Group Ltd. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your previous experience in customer service and how it relates to the automotive industry. Highlight specific examples where you went above and beyond to ensure customer satisfaction, as this is crucial for the Senior Service Advisor role.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer queries or improved service delivery in past roles.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to build rapport with customers and colleagues. This could include experiences where you resolved conflicts or provided clear information.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with Charles Hurst Group Ltd. Mention why you are drawn to their values and how you can contribute to their mission of providing first-class customer service.
How to prepare for a job interview at Charles Hurst Group Ltd
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your commitment to customer satisfaction.
✨Familiarise Yourself with the Company
Research Charles Hurst Group and its values. Understanding their commitment to customer service and employee development will help you align your answers with their expectations. Mentioning specific initiatives or values during the interview can set you apart.
✨Prepare for Technical Questions
Since the role involves advising customers on technical aspects of vehicles, brush up on common automotive terms and concepts. Be ready to explain how you would communicate complex information clearly to customers who may not have a technical background.
✨Demonstrate Teamwork and Initiative
The job requires both teamwork and the ability to work independently. Prepare to discuss situations where you collaborated effectively with colleagues, as well as instances where you took the initiative to solve problems or improve processes.