At a Glance
- Tasks: Manage parts orders, advise customers, and ensure timely dispatch.
- Company: Join one of the UK's top automotive retailers with a vibrant team.
- Benefits: Competitive salary, generous leave, health perks, and lifestyle discounts.
- Other info: Great career progression opportunities in a supportive workplace.
- Why this job: Be part of a dynamic environment and enhance your customer service skills.
- Qualifications: Sales experience, strong communication skills, and automotive knowledge preferred.
The predicted salary is between 29444 - 33834 £ per year.
About the Role
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. Charles Hurst Newtownards Renault, a part of this group, is hiring a Parts Advisor for their Newtownards location.
Contract and Compensation
- Contract: Permanent, full-time
- Salary: OTE £33,834 (£29,444 basic plus bonus up to £3,000)
- Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday morning 9am‑1pm on rota basis)
Responsibilities
- Receive all parts orders, interpret customer requirements and advise on any additional requirements or prices, match orders against stock items and inform customers of any items not available.
- Create customer orders for dispatch, ensuring that they match the customer order and that any shortages are highlighted.
- Ensure that all orders taken are fully completed, invoiced and dispatched as scheduled and that customers are kept fully informed of progress or any problems.
- Maintain brand image and customer‑service levels in line with company standards.
- Deal with all customer complaints efficiently, referring unresolved issues to the Manager.
- Handle all internal and external customers and suppliers with courtesy and deliver exceptional service at all times.
Skills and Experience
- Demonstrable sales or telesales experience, ideally in automotive parts and accessories;
- Automotive product expertise and technical understanding of maintenance;
- Prior experience as a Parts Telesales Representative for a dealership preferred;
- Excellent telephone manner, natural communicator, adept at negotiating, persuading, and influencing key stakeholders;
- Commercially astute and results‑driven.
Benefits
- Competitive salaries with structured pay scales and progression opportunities.
- Generous annual leave that increases with length of service.
- Enhanced family leave (6 months full pay for maternity and adoption leave, 2 weeks full pay for paternity leave).
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
- Dental insurance.
- Optional critical illness cover.
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn.
- Free will‑writing services.
- Flexible life assurance options and partner life assurance.
Leisure & Lifestyle
- Discounted gym memberships.
- Travel insurance.
- Access to home and technology vouchers.
- Byond card and a wide range of exclusive retail and lifestyle discounts.
EEO Statement: Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination and inclusive, empowering our people to bring their whole selves to work and reach their full potential.
Parts Advisor in Newtownards employer: Charles Hurst Group Ltd
At Charles Hurst Newtownards Renault, we pride ourselves on being one of the UK's leading automotive retailers, offering a dynamic work environment that fosters growth and development. Our commitment to employee wellbeing is reflected in our competitive salaries, generous leave policies, and comprehensive health benefits, ensuring that our team members feel valued and supported. Join us in Newtownards, where you can thrive in a culture of inclusivity and excellence while contributing to our mission of delivering exceptional customer service.
