At a Glance
- Tasks: Manage customer bookings and provide exceptional service in a fast-paced automotive environment.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Supportive team environment with excellent progression opportunities.
- Why this job: Join a respected brand and make a real impact on customer experiences.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 32000 - 38000 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Charles Hurst Newtownabbey Kia is seeking an experienced and customer‑focused Senior Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience. As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways. This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities
- Managing customer bookings for MOTs, servicing, and repair work
- Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
- Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
- Handling a high volume of customer interactions across phone, email, and online booking platforms
- Keeping customers updated on progress, turnaround times, and any additional work required
- Maintaining accurate customer records and ensuring all systems are updated promptly
- Supporting junior team members and contributing to a positive, high‑performing service environment
Skills And Experience Required
- Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
- Strong communication skills with the ability to build rapport quickly
- Confidence in explaining technical information in a clear and customer‑friendly way
- Experience using Kerridge/ADP or similar dealer management systems
- A proactive, organised approach with the ability to work independently and as part of a team
- A genuine passion for customer service and the automotive sector
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Senior service advisor in Newtownabbey employer: Charles Hurst Group Ltd
At Charles Hurst Newtownabbey Kia, we pride ourselves on being one of the UK's leading automotive retailers, where our people are our greatest asset. We offer a competitive salary and an extensive benefits package that includes generous annual leave, enhanced family leave, and access to health and wellbeing services, all within a supportive and inclusive work culture that fosters personal and professional growth. Join us in a dynamic environment where your contributions are valued, and take the next step in your career with a respected brand committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior service advisor in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to build rapport quickly with customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can explain technical info clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Charles Hurst and ready to take your career to the next level.
We think you need these skills to ace Senior service advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in the automotive industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and the automotive sector. Share specific examples of how you've excelled in similar roles, and let us know why you want to join Charles Hurst.
Show Off Your Communication Skills:As a Senior Service Advisor, strong communication is key. In your application, demonstrate your ability to build rapport and explain technical information clearly. We love candidates who can connect with customers and make their experience exceptional!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details directly and keep you updated on your application status. Plus, it shows you're tech-savvy and ready to embrace our digital tools!
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around service processes and common customer queries. Familiarise yourself with the specific brands and services offered by the company, as this will show your genuine interest and preparedness.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This role is all about creating a great experience, so let your passion shine through!
✨Practice Clear Communication
As a Senior Service Advisor, you'll need to explain technical information in a way that's easy for customers to understand. Practice articulating complex ideas simply and clearly. You might even want to role-play with a friend to get comfortable with this.
✨Be Ready to Lead
Since this position involves supporting junior team members, be prepared to discuss your leadership style and how you motivate others. Think of examples where you've taken the initiative or led a project, as this will demonstrate your capability to thrive in a fast-paced environment.
