At a Glance
- Tasks: Assist customers with parts orders and provide exceptional service over the phone.
- Company: Join one of the UK's top automotive retailers with a vibrant team.
- Benefits: Competitive salary, bonuses, generous leave, and health benefits.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Kick-start your automotive career in a dynamic and supportive environment.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 28285 - 31585 € per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract: Permanent, full-time OTE up to £31,585 (including £28,285 basic)
Working hours: 42 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)
Join our diverse and dynamic team at Belfast Renault as a Parts Advisor, and kick-start your Automotive career today. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company. Our Parts Advisors enjoy a competitive salary, bonuses, and an industry-leading benefits package, which includes ample annual leave that increases with length of service, and access to our health and wellbeing platform Smart Health.
As part of our collaborative Parts family, you will receive dedicated support from team members to excel in this dynamic role. Working in this critical role, our Parts Advisors are key to the smooth running of our Dealership. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. We receive a high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload. This role will involve upselling parts and accessories, through inbound and outbound calls so we require a polite and professional individual, who is also capable of balancing a high workload. You must also be capable of liaising with all the departments in our dealership, including our Technician and Service teams.
Responsibilities
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted.
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards.
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager.
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times.
Skills And Experience
- You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience.
- It would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance.
- Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential.
- You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders.
- You will be commercially astute, and a real results driven individual.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Parts Advisor - Portadown Vauxhall in Craigavon employer: Charles Hurst Group Ltd
At Charles Hurst Portadown Vauxhall, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are at the heart of our success. We offer a competitive salary and an industry-leading benefits package, including generous annual leave that increases with service, and a supportive work culture that fosters collaboration and personal growth. Join us in a vibrant environment where your contributions are valued, and take advantage of opportunities to advance your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Portadown Vauxhall in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Portadown Vauxhall and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with upselling parts and addressing customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Parts Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Portadown Vauxhall.
We think you need these skills to ace Parts Advisor - Portadown Vauxhall in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience, especially in sales or customer service, and don’t forget to mention your automotive knowledge if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your skills align with what we’re looking for.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and professional language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our Talent Acquisition Team.
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common vehicle parts and accessories, as well as any specific products the dealership offers. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate excellent communication skills. Practice answering common interview questions in a clear and professional manner. You might even want to role-play with a friend to get comfortable with handling customer inquiries over the phone.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales or telesales experience. Think of specific examples where you successfully upsold products or handled customer objections. This will highlight your ability to thrive in a high-pressure environment and your knack for driving results.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the Parts Advisor role. It shows you're genuinely interested in the position and helps you assess if the company is the right fit for you.
