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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and ensure satisfaction through follow-up calls.
- Company: Join Charles Hurst, a top automotive retailer in the UK with a supportive culture.
- Benefits: Earn £12.50 per hour, enjoy flexible hours, and access great health and wellbeing perks.
- Other info: Enjoy generous leave, discounts, and a commitment to your personal growth.
- Why this job: Make a real difference in customer experiences while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
Position: Customer Service Specialist – Belfast Vauxhall
Location: Belfast, Northern Ireland
Hours: Flexible start and end times (37.5 hours per week)
Salary: £12.50 per hour with bonus opportunity available
Responsibilities
- Carrying out customer follow‑up calls to ensure satisfaction and resolve queries
- Representing all Stellantis brands with professionalism and care
- Providing daily reports and updates to the management team
- Monitoring and highlighting current customer service performance and trends
- Supporting continuous improvement in customer satisfaction levels
Requirements
- Strong communication and interpersonal skills
- Excellent telephone manner and customer‑focused approach
- Ability to produce clear, accurate reports and identify trends
- Organised, detail‑oriented, and able to manage daily tasks efficiently
- Previous experience in customer service or call handling is desirable
About the Company
Charles Hurst is one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset and are committed to recognising the valuable contribution each person makes. We invest in a leading rewards and benefits package designed to support your career, wellbeing and life outside of work.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will‑writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Motor Vehicle Manufacturing
Employment Checks
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6‑month probation period commencing from your start date.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Customer Service Specialist in Belfast employer: Charles Hurst Group Ltd
Contact Detail:
Charles Hurst Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Belfast
✨Tip Number 1
Get to know the company! Research Charles Hurst and Stellantis brands so you can chat confidently about their values and services during interviews. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. This will help you nail that excellent telephone manner they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities right there.
We think you need these skills to ace Customer Service Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your communication skills and any relevant experience in customer service, as these are key to impressing us!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through in your writing. It helps us get a feel for who you are beyond just your qualifications.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and identify your key skills and experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly!
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but can apply it in real situations.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on maintaining a friendly and professional tone, especially over the phone.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle an unhappy customer?' or 'Can you give an example of a time you resolved a query?' Prepare structured answers using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Show Your Organisational Skills
Be ready to discuss how you manage your daily tasks and keep track of customer follow-ups. Bring examples of how you've used tools or methods to stay organised, as this will highlight your ability to handle the responsibilities of the role effectively.