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For Companies At a Glance
- Tasks: Engage with customers to boost retention and promote service plans.
- Company: Leading automotive retailer in Belfast with a focus on customer satisfaction.
- Benefits: Flexible working hours and a competitive salary of £12.50 per hour.
- Why this job: Make a real difference in customer experience while achieving your targets.
- Qualifications: Strong customer engagement skills and knowledge of CRM tools.
- Other info: Permanent full-time role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading automotive retailer in Belfast is seeking a commercially driven Retention Advisor to enhance customer retention and service plan penetration. In this role, you will proactively contact existing customers, explain the benefits of service plans, and achieve monthly targets.
The ideal candidate will have:
- Strong customer engagement skills
- Knowledge of aftersales profitability
- Familiarity with CRM tools
This is a permanent full-time position with flexible working hours and a competitive salary of £12.50 per hour.
Customer Retention & Service Plans Specialist in Belfast employer: Charles Hurst Group Ltd
Contact Detail:
Charles Hurst Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention & Service Plans Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly explain how your skills can boost customer retention and service plan sales. Role-play with a friend or in front of the mirror to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Retention & Service Plans Specialist in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let us see your enthusiasm for connecting with customers. Share examples of how you've successfully engaged with clients in the past and how you can bring that energy to our team.
Highlight Your Knowledge of Service Plans: Make sure to mention any experience you have with service plans or aftersales profitability. We want to know that you understand the benefits these plans offer to customers and how they can enhance retention.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity and want to quickly grasp your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of customer retention strategies and service plans. Familiarise yourself with the benefits these plans offer to customers, as well as how they can impact aftersales profitability. This will show that you're not just interested in the role but also understand its importance.
✨Engage Like a Pro
Since strong customer engagement skills are key for this position, practice your communication techniques. Think about how you would explain the benefits of service plans to a customer. Role-playing with a friend or family member can help you refine your approach and boost your confidence.
✨Get to Know CRM Tools
Familiarity with CRM tools is essential for this role. If you have experience with specific software, be ready to discuss it. If not, do a bit of research on popular CRM systems used in the automotive industry. Showing that you're proactive about learning can really impress the interviewers.
✨Set Your Targets
Since achieving monthly targets is part of the job, think about how you would approach this challenge. Prepare examples of how you've met or exceeded targets in previous roles. This will demonstrate your commercial drive and commitment to success, which is exactly what they're looking for.
