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- Tasks: Engage customers to boost retention and promote service plans.
- Company: Top automotive retailer in the UK with a focus on people.
- Benefits: Competitive pay, generous leave, health perks, and discounts.
- Why this job: Make a real impact on customer satisfaction and loyalty.
- Qualifications: Understanding of customer behaviour and aftersales profitability.
- Other info: Flexible hours and great career development opportunities.
The predicted salary is between 26000 - 39000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Charles Hurst Head Office
Contract Type: Permanent, Full Time
Hours: Flexible hours considered. 37.5 hours per week (ideally covering 4-5 days per week)
Salary: £12.50 per hour
Charles Hurst is seeking a commercially driven Retention Advisor to join our Head Office in Aftersales. This is a newly created role with a clear objective: increase customer retention and service plan penetration. This is an excellent opportunity for someone who understands aftersales profitability, customer behaviour, and the long-term value of retention.
Responsibilities
- Proactively contact Usedirect and existing customers to convert them onto service plans
- Re-engage lapsed customers and drive return-to-service retention
- Clearly explain the benefits of service plans, including cost certainty and manufacturer-trained technicians
- Achieve agreed monthly service plan targets, ensuring the role remains cost-neutral and profitable
- Work closely with Aftersales, Marketing, and Dealership teams to align messaging and offers
- Track performance, conversions, and customer outcomes using CRM and reporting tools
- Provide insight and feedback to Head Office on customer objections, trends, and opportunities
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Customer Retention Advisor in Belfast employer: Charles Hurst Group Ltd
Contact Detail:
Charles Hurst Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research Charles Hurst and understand their values, especially around customer retention. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly explain how your skills can boost customer retention and service plan penetration. Think about specific examples from your past experiences that demonstrate your ability to engage customers effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Charles Hurst.
We think you need these skills to ace Customer Retention Advisor in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Retention: When writing your application, let us see your enthusiasm for customer retention! Share any relevant experiences or insights you have about keeping customers happy and engaged. We love candidates who can demonstrate a genuine interest in building long-term relationships.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the role of a Customer Retention Advisor. Use keywords from the job description to show that you understand what we’re looking for. This helps us see why you’d be a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see your qualifications and experiences that relate to the role. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Charles Hurst Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Retention Advisor. Familiarise yourself with customer behaviour, service plans, and how they contribute to aftersales profitability. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Customer Retention Advisor, you'll need to explain benefits clearly and engage with customers effectively. Prepare examples from your past experiences where you've successfully communicated complex information or resolved customer issues. This will demonstrate your ability to connect with customers and drive retention.
✨Align with Company Values
Research Charles Hurst and their commitment to employee development and customer satisfaction. Be ready to discuss how your values align with theirs and how you can contribute to their mission of increasing customer retention. This shows that you're not just looking for a job, but a place where you can grow and make an impact.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
