At a Glance
- Tasks: Lead the Aftersales team to enhance customer satisfaction and drive performance.
- Company: Join the dynamic Charles Hurst Group Ltd, a leader in the automotive industry.
- Benefits: Enjoy competitive pay, generous leave, and health perks for your wellbeing.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
- Join to apply for the
- Aftersales Manager role at
Charles Hurst Group Ltd .
Permanent, Full‑Time
Monday to Thursday, 08:00 to 17:30; Friday 08:00 to 17:00; Saturdays on rota 08:00 to 13:00
About the Role
Your role will involve working with our Aftersales team to ensure that the Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes.
You will also work closely with our franchise management and site management teams to drive performance improvement.
- What You’ll Do
- Lead and support franchisees in achieving aftersales targets.
- Implement and monitor service performance metrics (KPIs).
- Drive customer service excellence and satisfaction.
- Identify and roll out best practices across locations.
- Deliver training and coaching to aftersales teams.
- Liaise with internal departments to support smooth operations.
- What We’re Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus).
- Strong leadership, coaching, and communication skills.
- Analytical mindset with the ability to improve processes and results.
- A customer‑first approach and passion for service excellence.
- Willingness to travel across franchise locations as needed.
- Full UK driving licence.
- Core Benefits
- Competitive salaries with structured pay scales and progression.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Health & Wellbeing
- Eyecare vouchers to cover vision care needs.
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing
- My View Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money.
- Free will‑writing services to plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to explore with confidence.
- Access to home and technology vouchers.
- b Yond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer.
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.
These will include verifying your recent employment, address, credit history and a standard criminal record check.
For roles that require you to drive, a driving licence check will also be carried out.
All offers of employment are made subject to a six‑month probation period commencing from your start date.
#J-18808-Ljbffr
Aftersales Manager in Belfast employer: Charles Hurst Group Ltd
At Charles Hurst NI Carsmetic in Belfast, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are truly valued as our greatest asset. We offer a competitive salary, a generous benefits package including enhanced family leave and health support, and a vibrant work culture that fosters personal and professional growth. With a commitment to inclusivity and employee wellbeing, we ensure that every team member can thrive both in their career and life outside of work.
