At a Glance
- Tasks: Lead the Aftersales team to enhance customer satisfaction and drive performance.
- Company: Join the dynamic Charles Hurst Group Ltd, a leader in the automotive industry.
- Benefits: Enjoy competitive pay, generous leave, and health perks for your wellbeing.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
- Join to apply for the
- Aftersales Manager role at
Charles Hurst Group Ltd .
Permanent, Full‑Time
Monday to Thursday, 08:00 to 17:30; Friday 08:00 to 17:00; Saturdays on rota 08:00 to 13:00
About the Role
Your role will involve working with our Aftersales team to ensure that the Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes.
You will also work closely with our franchise management and site management teams to drive performance improvement.
- What You’ll Do
- Lead and support franchisees in achieving aftersales targets.
- Implement and monitor service performance metrics (KPIs).
- Drive customer service excellence and satisfaction.
- Identify and roll out best practices across locations.
- Deliver training and coaching to aftersales teams.
- Liaise with internal departments to support smooth operations.
- What We’re Looking For
- Proven experience in an automotive aftersales or service management role (tyre industry a plus).
- Strong leadership, coaching, and communication skills.
- Analytical mindset with the ability to improve processes and results.
- A customer‑first approach and passion for service excellence.
- Willingness to travel across franchise locations as needed.
- Full UK driving licence.
- Core Benefits
- Competitive salaries with structured pay scales and progression.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Health & Wellbeing
- Eyecare vouchers to cover vision care needs.
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing
- My View Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money.
- Free will‑writing services to plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to explore with confidence.
- Access to home and technology vouchers.
- b Yond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer.
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.
These will include verifying your recent employment, address, credit history and a standard criminal record check.
For roles that require you to drive, a driving licence check will also be carried out.
All offers of employment are made subject to a six‑month probation period commencing from your start date.
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Aftersales Manager in Belfast employer: Charles Hurst Group Ltd
At Charles Hurst NI Carsmetic in Belfast, we pride ourselves on being one of the UK's leading automotive retailers, where our employees are truly valued as our greatest asset. We offer a competitive salary, a generous benefits package including enhanced family leave and health support, and a vibrant work culture that fosters personal and professional growth. With a commitment to inclusivity and employee wellbeing, we ensure that every team member can thrive both in their career and life outside of work.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charles Hurst Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charles Hurst Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Manager in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charles Hurst Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Charles Hurst Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charles Hurst Group Ltd!
How to prepare for a job interview at Charles Hurst Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
