Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a fast-paced environment.
- Company: Join a rapidly expanding company with a friendly and dedicated team.
- Benefits: Competitive salary, 25 days leave, employee perks, and fun team events.
- Other info: Enjoy volunteering opportunities and access to the latest tech.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong knowledge of Windows technology.
The predicted salary is between 22000 - 22000 £ per year.
It is essential that you possess the following skills in order to be successful for this role:
- Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone.
- Considerable amount of experience working within an office environment or similar.
- Strong knowledge of all Windows based technology.
- You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.
Duties:
We are looking for an experienced Customer Service Advisor to join our rapidly expanding company on a permanent basis. In this role, you will respond to all calls and enquiries coming into the call centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.
Working conditions:
What's in for you?
- Competitive basic salary – Up to £22,000 per annum, depending on experience
- 25 days annual leave
- Cycle to work scheme
- Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
- Eye Test Vouchers
- Employee Assistance Programme
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Be part of a friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
- Maternity and paternity packages to make sure you get to spend time with your loved ones!
- Use and access to the latest technology
If you feel you have skills and experience needed, please apply and we will review your application and be in touch to discuss further.
Customer Service Advisor employer: Charles Gore
Contact Detail:
Charles Gore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mears Group. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since the role requires strong knowledge of Windows-based technology, be ready to discuss your experience with it. Maybe even mention specific software you've used in previous roles to highlight your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've dealt with customers face-to-face and over the phone, so share some examples that showcase your skills!
Be Detail-Oriented: Since attention to detail is key for this role, give us a glimpse of how you ensure accuracy in your work. Whether it's gathering information or diagnosing issues, let us know how you keep things precise.
Tech Savvy? Prove It!: We love candidates who are comfortable with Windows-based technology. Mention any relevant software or tools you've used in previous roles to show us you're up to speed with tech!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Charles Gore
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled calls and face-to-face interactions. Think about challenging situations you've faced and how you resolved them, as this will show your problem-solving skills.
✨Familiarise Yourself with the Tech
Since strong knowledge of Windows-based technology is a must, take some time to get comfortable with any relevant software or tools. If you can, practice using them before the interview so you can confidently discuss your tech skills.
✨Demonstrate Attention to Detail
Prepare to showcase your detail-oriented nature. You might be asked how you ensure accuracy in your work, especially when diagnosing issues. Have a couple of examples ready that highlight your meticulousness and how it has benefited your previous roles.
✨Understand the Company Culture
Research Mears Group and their values. Knowing about their community involvement and employee perks can help you connect your answers to their culture. Show enthusiasm for being part of a friendly team and how you can contribute to their social value commitment.