Sales & Sales Support in Malvern

POSITION: Full time, office based, Monday to Friday, permanent

WORKING HOURS: 08:30-17:00 with 30 min unpaid break/day

RESPONSIBLE TO: Sales & Sales Support Supervisor

PAY: £29,000 per year, plus two stages of performance-based progression

HOLIDAY: 32 days incl. bank holidays & Christmas shutdown

START DATE: On or after 5th of January 2026

CLOSING DATE: Sunday 21st of December 2025

Why is this role available? We’ve had some positive, structural changes in the team which is increasing our need for a full-time role, to ensure colleagues and customers are supported in a competitive marketplace.

Who are we? We are Charles Faram: a grower-owned hop merchant located between Worcester and Malvern. The business has operated since 1865 and is led by Paul Corbett, who has been with Faram’s since 1989. The company has grown significantly in the last 30 years, with just over 40 staff in the UK. We also have colleagues in Europe, Canada and the USA.

We take the long view and believe that healthy, mutually loyal relationships are the best ones, based on fairness and understanding. We want to continuously earn our customers’ trust and we’re proud to do so. The same is true for our growers and supplier partners. This is a tight-knit, collaborative industry and we’re proud to play our part(s) in it.

We are a hop specialist and also a one-stop shop for many breweries’ malt, yeast and brewing aid needs. We have a huge range, fantastic cold storage and hop processing facilities. Our helpful colleagues ensure that customers are looked after and partnered with.

The UK breweries we deal with are incredibly diverse in size and style. There are many small, traditional breweries and large, modern breweries with trend-setting flavours. Equally, there are many small, modern breweries and large, traditional breweries producing classic styles. No brewery is the same and each is an essential customer.

We also look to the future, working with both the national UK hop development programme as well as our own (in the UK and abroad). This is how we select and breed new varieties. These efforts are part of improving environmental sustainability with more resistant, hardy plants and increasing flavour and quality for brewers.

Who are we looking for? Someone who has a brilliant phone manner, is curious and investigative, and brings a consultative approach to looking after customers. You should enjoy problem solving, and interpreting what a good outcome looks like as this may vary from situation to situation. We don’t have a black and white rulebook, so we empower colleagues to make good decisions to suit the circumstances.

Someone who is questioning. It’s very important to us that candidates feel that they’re interviewing the company as well as being interviewed, so you being questioning during this process will be very beneficial to us both, and in working with customers and colleagues.

Main duties and responsibilities:

• To create a positive atmosphere for all our customers when they contact Charles Faram, whether by phone, e-mail or other means.
• Quickly locating their details within our systems, in order to appropriately manage their query which could be to place an order, seek advice, make an enquiry, report an error or an administrative issue.
• Many of our customers have forward hop contract orders which can be complex, high value arrangements. Sales & Sales Support is responsible for raising, amending, investigating, correcting and reporting on customers’ hop contracts, in support of the External Sales Team.
• To accurately receive and record sales orders, taking payment details where needed.
• To use opportunities to help customers with other products that they may enjoy or be interested in hearing about.
• To support the External Sales Team in co-ordinated pairs (one Sales & Sales Support providing assistance primarily to one External Sales Team member). Communicating effectively with the External Team and customers as needed.
• To undertake other duties determined appropriate by the company.
• Some event and customer meeting attendance will be encouraged during each year.

Key skills:

• Good commercial knowledge and interest in helping people.
• A high level of accuracy and the willingness to investigate and solve problems.
• Excellent communication skills and the confidence to speak with business owners.
• To be keen to learn from colleagues and to seek out knowledge where needed.
• The ability to prioritise workload in a fast-paced environment where customers frequently work to tight deadlines.
• To be comfortable using technology and a variety of platforms.

Desirable knowledge and/or experience:

• Microsoft Office: Outlook, Word and Excel.
• SAP Business ByDesign – useful but not essential.
• Customer-facing experience, which can dramatically improve call-handling and sales confidence.
• A strong personal interest in learning more about the brewing industry and supporting our customers’ journeys through it.

What happens next? To apply for this role, please write to jamiemaclellan@charlesfaram.co.uk or apply on this site. Please include a CV. We’ll discuss references with the successful candidate. Please write a cover letter, which could be a few paragraphs or a whole page. This is normally where a lot of your personality comes through and that can be even more helpful, so that we can understand what you want and what you can offer to the role.

Thank you again for reading.

Jamie MacLellan
UK Head of Sales
Charles Faram & Co Ltd