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For Companies At a Glance
- Tasks: Lead exciting Shopify store projects from start to finish, ensuring top-notch delivery.
- Company: Join Charle, a dynamic agency revolutionising ecommerce with creative design and tech.
- Benefits: Enjoy hybrid working, private healthcare, and a vibrant team culture.
- Why this job: Make a real impact by managing projects for ambitious brands in a fast-paced environment.
- Qualifications: 2+ years in project management, ideally with Shopify experience and strong organisational skills.
- Other info: Opportunity for clear career progression as the agency scales.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
Charle was formed to revolutionise direct-to-consumer strategies by blending creative design with world-class Shopify technology. We partner with ambitious brands, from global leaders to fast scaling startups, to build and grow ecommerce stores that engage, convert, and inspire. Our work goes beyond store builds. We form long-term growth partnerships across CRO, email and SMS, SEO, and strategic optimisation. We exist to unlock the full growth potential of every merchant we work with. As we scale, operational excellence in how we deliver is central to that mission.
The Role
We are hiring a Project Manager to own the delivery of our new store build projects and selected retainer sprints. You will be responsible for ensuring every project is delivered on time, on budget, and to the highest standard, while keeping clients informed, teams aligned, and commercial performance on track. This is a hands-on delivery role. You will manage timelines, budgets, and cross-functional teams across design, development, and strategy, acting as the central point of coordination between Charle and our merchants throughout the project lifecycle. This role sits at the intersection of delivery excellence, client communication, and commercial awareness. You will work closely with senior leadership to ensure our project delivery becomes a competitive advantage for Charle.
What You Will Own
- Project Delivery
- Own end-to-end delivery of new Shopify store builds from kickoff through to launch
- Manage selected retainer sprints, ensuring clear scoping, scheduling, and execution
- Build and maintain detailed project plans with clear milestones, dependencies, and deadlines
- Proactively identify and manage risks, blockers, and scope changes before they impact delivery
- Commercial and Operational Performance
- Track project profitability against budgeted day rates and hours
- Ensure accurate time tracking and resource allocation across all active projects
- Flag commercial risks early and work with leadership to protect margins
- Contribute to continuous improvement of delivery processes, templates, and tooling
- Client Communication and Partnership
- Act as the primary point of contact for merchants during active projects
- Set and manage client expectations around timelines, deliverables, and feedback cycles
- Run status updates, milestone reviews, and launch planning sessions
- Work closely with the Customer Success team to ensure a seamless client experience from project delivery through to ongoing partnership
- Ensure every client feels informed, confident, and well looked after throughout delivery
- Cross-Functional Coordination
- Coordinate daily with design, development, and strategy teams to keep projects moving
- Work closely with senior leadership on resource planning and capacity management
- Ensure briefs are clear, handoffs are clean, and teams have what they need to deliver their best work
- Provide feedback loops to leadership on delivery trends, efficiency opportunities, and process improvements
Who We Are Looking For
- 2 plus years of experience in project management within a digital agency or ecommerce environment
- Experience managing web build projects, ideally on Shopify or similar platforms
- Strong organisational skills with the ability to manage multiple projects simultaneously
- Commercially aware with an understanding of budgets, day rates, and project profitability
- Confident communicating with clients and internal teams at all levels
- Detail oriented and process driven, with a proactive approach to problem solving
- Comfortable operating in a fast growing, ambitious agency environment
- Familiarity with project management tools such as Monday.com, Asana, or similar
You are organised, calm under pressure, and naturally keep things moving. You see delivery as a craft, not just a checklist. You hold yourself and your teams to a high standard.
Why Join Charle
- Work with ambitious ecommerce brands scaling on Shopify
- Take ownership of project delivery within a scaling agency
- Hybrid working - 2 days a week in London office - flexible days
- Private healthcare
- Creative, driven, and ambitious team environment
- Regular team socials and company events
- Clear progression as the agency scales
From Nic, Founder
How we deliver is just as important as what we deliver. The right person in this role will raise the bar on every project that leaves Charle, protecting quality, profitability, and client experience as we scale. If you are detail-driven, commercially minded, and excited to own delivery excellence within a growing agency, I would love to hear from you.
Project Manager (Shopify Builds) employer: Charle Agency - Shopify Plus Partner Agency
Contact Detail:
Charle Agency - Shopify Plus Partner Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (Shopify Builds)
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and project management space. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best project management work, especially any Shopify builds. Use real examples to demonstrate how you’ve managed timelines, budgets, and client communications effectively. This will make you stand out when we’re looking for someone who can deliver excellence.
✨Tip Number 3
Prepare for interviews by practising common project management scenarios. Think about how you would handle tight deadlines or unexpected changes in scope. We want to see your problem-solving skills in action, so be ready to share your thought process and past experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining Charle and being part of our ambitious team. Don’t miss out on this opportunity!
We think you need these skills to ace Project Manager (Shopify Builds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience with Shopify builds and project management in digital agencies. We want to see how your skills align with our mission at Charle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for ecommerce and how you can contribute to our team. Let us know why you're excited about working with ambitious brands and how you can elevate project delivery.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple projects simultaneously. We love seeing candidates who are detail-oriented and can keep things moving smoothly, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Charle Agency - Shopify Plus Partner Agency
✨Know Your Shopify Stuff
Make sure you brush up on your Shopify knowledge before the interview. Understand the platform's features, benefits, and common challenges. Being able to discuss specific projects you've managed on Shopify will show that you're not just familiar with the tool, but that you can leverage it effectively for project delivery.
✨Showcase Your Project Management Skills
Prepare to discuss your experience managing web build projects. Bring examples of how you've handled timelines, budgets, and cross-functional teams. Highlight any tools you've used, like Monday.com or Asana, to demonstrate your organisational skills and ability to keep projects on track.
✨Communicate Like a Pro
Since client communication is key in this role, practice articulating how you manage client expectations and keep them informed throughout a project. Think of examples where you successfully navigated client feedback cycles or resolved issues, as this will showcase your ability to maintain strong partnerships.
✨Be Ready to Discuss Commercial Awareness
Understand the financial aspects of project management, such as budgeting and profitability. Be prepared to talk about how you've tracked project costs and ensured profitability in past roles. This will demonstrate that you have the commercial mindset needed to protect margins and contribute to the agency's growth.