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For Companies At a Glance
- Tasks: Build strong relationships with merchants and drive their growth strategies.
- Company: Join Charle, a dynamic agency revolutionising e-commerce with creative design and Shopify tech.
- Benefits: Enjoy hybrid working, private healthcare, and regular team socials.
- Other info: Opportunity for career progression in a fast-paced, supportive environment.
- Why this job: Shape the future of e-commerce while helping brands achieve their goals.
- Qualifications: Experience in client-facing roles and a passion for e-commerce.
The predicted salary is between 28800 - 48000 £ per year.
Who We Are
Charle was formed to revolutionise direct-to-consumer strategies by blending creative design with world-class Shopify technology. We partner with ambitious brands, from global leaders to fast-scaling startups, to build and grow e-commerce stores that engage, convert, and inspire customers.
Our services go beyond store design and development. We are committed to long-term growth partnerships through ongoing optimisation, CRO, email and SMS, and data-driven strategy. We exist to help merchants unlock their full growth potential on Shopify.
About The Role
We are hiring a Customer Success Manager to own and grow relationships with our merchants. Your role is not about project management or delivery, that is handled by our dedicated PM team. Instead, you will focus on:
- Retention – ensuring clients see ongoing value and stay with Charle long term.
- Strategy – running QBRs, uncovering merchant roadmaps, and proposing growth strategies.
- Upsell and Growth – spotting opportunities to expand services that drive measurable results.
This role is perfect for someone commercially minded who enjoys sitting at the intersection of strategy, account management, and growth. You will become a trusted advisor to our clients, helping them achieve their goals while driving revenue growth for Charle.
Responsibilities
- Act as the main strategic contact for your portfolio of merchants.
- Run quarterly business reviews (QBRs) to align on performance, roadmap, and opportunities.
- Develop growth strategies tailored to each merchant and hand over execution to our PM team.
- Build deep, trusted relationships that ensure client retention and satisfaction.
- Proactively identify upsell and cross-sell opportunities that benefit both the client and Charle.
- Work closely with internal teams to ensure insights and strategies are implemented smoothly.
Who We Are Looking For
- A commercially-minded strategic thinker with experience in client-facing roles.
- Someone with a genuine passion & experience for e-commerce and digital growth.
- Excellent communicator who can build trust with senior stakeholders.
- Comfortable discussing revenue, KPIs, and ROI with merchants.
- Thrives in a fast-paced, growing agency environment.
- Bonus points for Shopify, ecommerce, or digital agency experience.
Benefits
- Fun, creative, and challenging projects with ambitious brands.
- Hybrid working: Tuesday, Wednesday, Thursday In Office
- Private healthcare with Vitality.
- Inspiring, social office space in Vauxhall with great transport links and a secure bike shed.
- Regular team socials and company events.
- Clear paths for progression as the agency scales.
- Free tea, coffee, and snacks.
From Nic, the Founder
Charle is growing, and we are looking for people who want to shape the future of ecommerce with us. This is a chance to take ownership, carve out your place, and directly influence the growth of our merchants and Charle itself. If you are ambitious, commercially minded, and ready for a challenge, we would love to hear from you.
Equal Opportunity
- We value diversity and inclusion at Charle. We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Customer Success Account Manager - (Ecommerce / Shopify Agency) employer: Charle Agency - Shopify Plus Partner Agency
Contact Detail:
Charle Agency - Shopify Plus Partner Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager - (Ecommerce / Shopify Agency)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the e-commerce space. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for e-commerce! When you get the chance to chat with hiring managers or during interviews, share your insights on trends, tools, and strategies in the industry. This will demonstrate your genuine interest and make you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 3
Prepare for those QBRs! Familiarise yourself with the company’s clients and their needs. Think about how you can help them grow and what strategies you could propose. This shows that you’re not just looking for a job, but you’re ready to be a valuable partner from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Charle. Don’t miss out on the chance to be part of something exciting!
We think you need these skills to ace Customer Success Account Manager - (Ecommerce / Shopify Agency)
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let your enthusiasm for e-commerce shine through! Share any relevant experiences or projects that highlight your love for the industry. We want to see how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Success Account Manager. Highlight your strategic thinking and client-facing experience, as these are key to what we’re looking for. A little personal touch goes a long way!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to retention and growth strategies. We appreciate clarity and directness in communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Charle!
How to prepare for a job interview at Charle Agency - Shopify Plus Partner Agency
✨Know Your Merchants
Before the interview, research Charle's current clients and their e-commerce strategies. Understanding their business models and challenges will help you demonstrate how you can add value as a Customer Success Account Manager.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed growth strategies in previous roles. Be ready to discuss specific metrics or KPIs you've improved and how you can apply that experience to help Charle's merchants thrive.
✨Build Rapport with Confidence
Practice your communication skills to ensure you can build trust with senior stakeholders. Use role-play scenarios to simulate discussions about revenue and ROI, showcasing your ability to engage effectively with clients.
✨Highlight Your E-commerce Passion
Share your enthusiasm for e-commerce and digital growth during the interview. Discuss any relevant experiences or projects that reflect your genuine interest in the industry, especially if they relate to Shopify or similar platforms.