At a Glance
- Tasks: Build strong relationships with merchants and develop tailored growth strategies.
- Company: Join Charle, a dynamic agency revolutionising e-commerce with creative design and Shopify tech.
- Benefits: Enjoy hybrid working, private healthcare, and regular team socials.
- Other info: Opportunity for career progression in a fast-paced, inclusive environment.
- Why this job: Shape the future of e-commerce while driving growth for ambitious brands.
- Qualifications: Experience in client-facing roles and a passion for e-commerce.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Who We Are
Charle was formed to revolutionise direct-to-consumer strategies by blending creative design with world-class Shopify technology. We partner with ambitious brands, from global leaders to fast-scaling startups, to build and grow e-commerce stores that engage, convert, and inspire customers.
Our services go beyond store design and development. We are committed to long-term growth partnerships through ongoing optimisation, CRO, email and SMS, and data-driven strategy. We exist to help merchants unlock their full growth potential on Shopify.
We are hiring a Customer Success Manager to own and grow relationships with our merchants. Your role is not about project management or delivery, that is handled by our dedicated PM team. Instead, you will focus on:
- Retention – ensuring clients see ongoing value and stay with Charle long term.
- Strategy – running QBRs, uncovering merchant roadmaps, and proposing growth strategies.
- Upsell and Growth – spotting opportunities to expand services that drive measurable results.
- Act as the main strategic contact for your portfolio of merchants.
- Run quarterly business reviews (QBRs) to align on performance, roadmap, and opportunities.
- Develop growth strategies tailored to each merchant and hand over execution to our PM team.
- Build deep, trusted relationships that ensure client retention and satisfaction.
- Proactively identify upsell and cross-sell opportunities that benefit both the client and Charle.
- Work closely with internal teams to ensure insights and strategies are implemented smoothly.
- A commercially-minded strategic thinker with experience in client-facing roles.
- Someone with a genuine passion & experience for e-commerce and digital growth.
- Excellent communicator who can build trust with senior stakeholders.
- Comfortable discussing revenue, KPIs, and ROI with merchants.
- Thrives in a fast-paced, growing agency environment.
- Bonus points for Shopify, ecommerce, or digital agency experience.
- Fun, creative, and challenging projects with ambitious brands.
- Hybrid working: Tuesday, Wednesday, Thursday In Office
- Private healthcare with Vitality.
- Inspiring, social office space in Vauxhall with great transport links and a secure bike shed.
- Regular team socials and company events.
- Clear paths for progression as the agency scales.
- Free tea, coffee, and snacks.
- We value diversity and inclusion at Charle. We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
This role is perfect for someone commercially minded who enjoys sitting at the intersection of strategy, account management, and growth. You will become a trusted advisor to our clients, helping them achieve their goals while driving revenue growth for Charle.
Charle is growing, and we are looking for people who want to shape the future of ecommerce with us. This is a chance to take ownership, carve out your place, and directly influence the growth of our merchants and Charle itself. If you are ambitious, commercially minded, and ready for a challenge, we would love to hear from you.
Customer Success Account Manager - (Ecommerce / Shopify Agency) in London employer: Charle Agency - Shopify Plus Partner Agency
At Charle, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our hybrid working model allows for flexibility while our inspiring office in Vauxhall promotes collaboration and creativity. With clear paths for progression and opportunities to work with ambitious brands, we empower our employees to take ownership of their roles and drive meaningful growth in the e-commerce space.
Contact Details:
Charle Agency - Shopify Plus Partner Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager - (Ecommerce / Shopify Agency) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the e-commerce space. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for e-commerce! When you get the chance to chat with someone from Charle, make sure to share your insights and ideas about digital growth. This will not only showcase your knowledge but also demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for those interviews! Research Charle’s clients and their success stories. Think about how you can contribute to their growth strategies. Being well-prepared shows that you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Charle. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Account Manager - (Ecommerce / Shopify Agency) in London
Some tips for your application 🫡
Show Your Passion for E-commerce:When writing your application, let your enthusiasm for e-commerce and digital growth shine through. Share any relevant experiences or projects that highlight your passion and understanding of the industry.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Success Account Manager role. Use keywords from the job description to demonstrate that you’re a perfect fit for what we’re looking for.
Highlight Your Communication Skills:Since this role involves building trust with clients, emphasise your communication skills in your application. Provide examples of how you've successfully managed client relationships or facilitated discussions around strategy and growth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Charle Agency - Shopify Plus Partner Agency
✨Know Your Merchants
Before the interview, research the types of merchants Charle works with. Understand their challenges and successes in e-commerce, especially on Shopify. This will help you demonstrate your knowledge and show that you're genuinely interested in helping them grow.
✨Showcase Your Strategic Thinking
Prepare to discuss specific strategies you've implemented in previous roles that led to client retention or growth. Use examples that highlight your ability to identify upsell opportunities and how you’ve successfully executed growth strategies.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on revenue, KPIs, and ROI. Being comfortable discussing these topics will show that you can engage with senior stakeholders effectively, which is crucial for a Customer Success Account Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about Charle’s approach to client relationships and growth strategies. This not only shows your interest but also gives you insight into how you can contribute to their mission of helping merchants unlock their full potential.
