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For Companies At a Glance
- Tasks: Build strong relationships with e-commerce merchants and drive their growth strategies.
- Company: Join Charle, a dynamic agency revolutionising e-commerce with creative design and Shopify tech.
- Benefits: Enjoy hybrid working, private healthcare, and regular team socials in a vibrant office.
- Why this job: Shape the future of e-commerce while helping brands unlock their full potential.
- Qualifications: Experience in client-facing roles with a passion for e-commerce and digital growth.
- Other info: Be part of a diverse team with clear paths for progression and exciting projects.
The predicted salary is between 28800 - 48000 £ per year.
Charle was formed to revolutionise direct-to-consumer strategies by blending creative design with world-class Shopify technology. We partner with ambitious brands, from global leaders to fast-scaling startups, to build and grow e-commerce stores that engage, convert, and inspire customers. Our services go beyond store design and development. We are committed to long-term growth partnerships through ongoing optimisation, CRO, email and SMS, and data-driven strategy. We exist to help merchants unlock their full growth potential on Shopify.
About The Role
We are hiring a Customer Success Manager to own and grow relationships with our merchants. Your role is not about project management or delivery, that is handled by our dedicated PM team. Instead, you will focus on:
- Retention – ensuring clients see ongoing value and stay with Charle long term.
- Strategy – running QBRs, uncovering merchant roadmaps, and proposing growth strategies.
- Upsell and Growth – spotting opportunities to expand services that drive measurable results.
This role is perfect for someone commercially minded and who enjoys sitting at the intersection of strategy, account management, and growth. You will become a trusted advisor to our clients, helping them achieve their goals while driving revenue growth for Charle.
Responsibilities
- Act as the main strategic contact for your portfolio of merchants.
- Run quarterly business reviews (QBRs) to align on performance, roadmap, and opportunities.
- Develop growth strategies tailored to each merchant and hand over execution to our PM team.
- Build deep, trusted relationships that ensure client retention and satisfaction.
- Proactively identify upsell and cross-sell opportunities that benefit both the client and Charle.
- Work closely with internal teams to ensure insights and strategies are implemented smoothly.
Who We Are Looking For
- A commercially-minded strategic thinker with experience in client-facing roles.
- Someone with a genuine passion & experience for e-commerce and digital growth.
- Excellent communicator who can build trust with senior stakeholders.
- Comfortable discussing revenue, KPIs, and ROI with merchants.
- Thrives in a fast-paced, growing agency environment.
- Bonus points for Shopify, ecommerce, or digital agency experience.
Fun, creative, and challenging projects with ambitious brands. Hybrid working: Tuesday, Wednesday, Thursday In Office. Private healthcare with Vitality. Inspiring, social office space in Vauxhall with great transport links and a secure bike shed. Regular team socials and company events. Clear paths for progression as the agency scales. Free tea, coffee, and snacks.
From Nic, the Founder
Charle is growing, and we are looking for people who want to shape the future of ecommerce with us. This is a chance to take ownership, carve out your place, and directly influence the growth of our merchants and Charle itself. If you are ambitious, commercially minded, and ready for a challenge, we would love to hear from you.
We value diversity and inclusion at Charle. We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Account Manager / Customer Success (Ecommerce / Shopify) employer: Charle Agency - Shopify Plus Partner Agency
Contact Detail:
Charle Agency - Shopify Plus Partner Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Customer Success (Ecommerce / Shopify)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the e-commerce space. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for e-commerce! When you get the chance to chat with potential employers, make sure to highlight your enthusiasm for digital growth and how you can help their clients succeed. This will set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the company, understand their services, and think about how you can contribute to their growth strategies. Being well-prepared shows that you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us at Charle. It’s a great way to show your interest and ensures your application gets the attention it deserves.
We think you need these skills to ace Account Manager / Customer Success (Ecommerce / Shopify)
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let your enthusiasm for e-commerce and digital growth shine through. We want to see that you genuinely care about helping brands succeed and that you understand the unique challenges they face.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight your client-facing experience and any relevant achievements in account management or strategy that demonstrate your fit for the position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your ideas and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it shows you’re serious about joining our team at Charle.
How to prepare for a job interview at Charle Agency - Shopify Plus Partner Agency
✨Know Your Merchants
Before the interview, research Charle's current clients and their e-commerce strategies. Understanding their business models and challenges will help you demonstrate your ability to build deep, trusted relationships and tailor growth strategies.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully developed and executed growth strategies in previous roles. Be ready to discuss specific metrics and outcomes, as this will highlight your commercial mindset and ability to drive measurable results.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on revenue, KPIs, and ROI. Being able to discuss these topics comfortably with senior stakeholders is crucial for the role, so consider mock interviews or discussions with friends to refine your communication skills.
✨Embrace the Culture
Charle values creativity and a fun work environment. During the interview, express your enthusiasm for e-commerce and digital growth, and share any relevant experiences that showcase your passion. This will help you connect with the team and demonstrate that you're a great cultural fit.
