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- Tasks: Lead the transformation of our Retail division and implement a comprehensive retail strategy.
- Company: Willen Hospice provides top-notch palliative care in a tranquil setting, making a real difference in the community.
- Benefits: Enjoy 35 days' holiday, a pension scheme, free parking, and discounts with the Blue Light Card.
- Why this job: Join a passionate team dedicated to delivering outstanding care and making a positive impact.
- Qualifications: 5+ years in senior retail management with strong leadership and commercial skills required.
- Other info: Interviews scheduled for April 2025; role subject to an Enhanced Disclosure check.
The predicted salary is between 48000 - 72000 £ per year.
An exciting new opportunity has arisen to lead the transformation of the Retail division to achieve the income growth necessary to ensure the Hospice can continue providing best in class care. In this crucial role you’ll implement a comprehensive retail strategy to generate sustainable income, grow and evolve our current estate and maintain a strong community presence. You’ll oversee all Retail and Distribution activities, leading and developing the teams in line with Hospice values.
What You’ll Do:
- Provide high quality leadership to a diverse, geographically dispersed team
- Lead the continuous development of retail vision and strategy
- Represent Retail on the Senior Management Team, leading on the annual retail budget and ensuring retail financial targets are met
- Drive the development of an efficient and sustainable operating model
- Partner with Retail Commercial Managers to implement projects that enhance net income and customer experience
- Oversee the implementation of new sales strategies and follow industry best practice
What You’ll Need:
- A minimum of 5 years senior retail management experience is essential.
- You’ll be used to managing a large team, preferably including volunteers.
- With proven commercial acumen you’ll have demonstrable knowledge and experience of change management, increasing retail net profit and delivering substantial financial targets.
- Strong communication, networking and relationship building skills are really important along with motivation and negotiation skills.
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care within the Milton Keynes area. We offer 24 hour / seven days a week palliative care to people who have advanced disease, caring for people in our Inpatient Unit which accommodates 15 patients and the local community. Our person centred care is delivered with compassion and respect for people’s wishes. We have an expanding Therapeutic & Wellbeing service offering Psychological Wellbeing, Social Care, Physiotherapy, Occupational and Complementary Therapy. Our dedicated Business Development teams and retail portfolio of shops raise vital funds to deliver this care.
Why Join Us?
- A Role with Purpose – Be part of a team delivering outstanding palliative care.
- Supportive & Caring Environment – Work with passionate colleagues.
- Great Benefits Package – Including 35 days’ holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
- Perks & Extras – Free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
Ready to take the next step in your career? Apply today and help shape the future of facilities at Willen Hospice!
This appointment is subject to an Enhanced Disclosure and Barring Service check. Interviews will be held on 14/15/16 April 2025.
Head of Retail Development employer: Charitynorth Devon Hospice
Contact Detail:
Charitynorth Devon Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Development
✨Tip Number 1
Network with professionals in the retail and charity sectors. Attend industry events or local meet-ups to connect with individuals who may have insights into the role or the organisation. Building relationships can often lead to valuable referrals.
✨Tip Number 2
Research Willen Hospice thoroughly. Understand their mission, values, and current retail strategies. This knowledge will not only help you tailor your approach but also demonstrate your genuine interest in the organisation during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing diverse teams. Think of specific examples where you've successfully led change or improved performance, as this will be crucial for the Head of Retail Development role.
✨Tip Number 4
Stay updated on retail trends and best practices, especially in the charity sector. Being knowledgeable about innovative sales strategies and customer experience enhancements will position you as a strong candidate who can drive growth.
We think you need these skills to ace Head of Retail Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior retail management experience, particularly any roles where you led large teams or managed volunteers. Use specific examples to demonstrate your commercial acumen and success in achieving financial targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for palliative care and how your skills align with the values of Willen Hospice. Discuss your vision for retail development and how you plan to implement strategies that enhance income and customer experience.
Highlight Leadership Skills: Emphasise your leadership experience in your application. Provide examples of how you've successfully led diverse teams and implemented change management strategies in previous roles.
Showcase Communication Skills: Since strong communication and relationship-building skills are crucial for this role, include instances where you've effectively communicated with stakeholders or built networks that contributed to business success.
How to prepare for a job interview at Charitynorth Devon Hospice
✨Showcase Your Leadership Skills
As a Head of Retail Development, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed large teams in the past, especially in challenging situations, and highlight your leadership style.
✨Understand the Financials
Since this role involves overseeing budgets and financial targets, brush up on your financial acumen. Be ready to discuss how you've previously driven net income growth and met financial objectives in your retail experience.
✨Communicate Your Vision
You'll be responsible for developing and implementing a retail strategy. Think about your vision for retail development and be prepared to articulate it clearly during the interview, including how you would align it with the values of the Hospice.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to implement change. Prepare for scenario-based questions where you might need to explain how you would handle specific challenges in retail management or team dynamics.
