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- Tasks: Lead the ICT Service Desk, ensuring top-notch customer service and team coordination.
- Company: A charitable organisation dedicated to making a positive impact in the community.
- Benefits: Full-time role with professional development opportunities and a supportive work environment.
- Why this job: Join a mission-driven team and enhance your project management skills while helping others.
- Qualifications: Strong project management skills and familiarity with ITIL practices required.
- Other info: Great chance to grow your career in a meaningful and dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
A charitable organization in the United Kingdom is looking for an ICT Customer Services Manager to oversee the effective management of ICT Servicedesk services. This role includes ensuring efficient coordination between IT and other teams, managing procurement processes, and delivering high-quality customer service.
The ideal candidate should possess strong project management skills, experience with ITIL practices, and a commitment to fostering a supportive team environment. This is a full-time position with opportunities for professional development.
IT Service Desk Manager - Customer & Incident Excellence employer: Charity Society
Contact Detail:
Charity Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager - Customer & Incident Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector and let them know you're on the hunt for an IT Service Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL practices and project management skills. We recommend doing some mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the role.
✨Tip Number 3
Showcase your customer service excellence! Think of specific examples where you've gone above and beyond for customers or improved processes. This will help you stand out as someone who truly understands the importance of delivering high-quality service.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy, and we love seeing applications from passionate candidates like you. Plus, it gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace IT Service Desk Manager - Customer & Incident Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL practices and project management. We want to see how your skills align with the role of ICT Customer Services Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality customer service and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Team Spirit: Since fostering a supportive team environment is key for us, make sure to mention any experiences where you’ve successfully collaborated with others. We’re looking for someone who values teamwork just as much as we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Charity Society
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing service desk operations. This will show your potential employer that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed, particularly those that involved cross-team coordination. Highlight any challenges you faced and how you overcame them. This will demonstrate your ability to lead and manage resources effectively, which is crucial for the role.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering high-quality customer service, think of specific instances where you went above and beyond for customers. Share how you handled difficult situations and what the outcomes were. This will illustrate your commitment to customer satisfaction.
✨Foster a Supportive Team Environment
Be prepared to discuss how you’ve contributed to a positive team culture in previous positions. Talk about your leadership style and how you support team members in their development. This will resonate well with the organisation's values and show that you’re a good fit for their team.
